FAQ

Can I change my artwork after I have submitted it?

Unfortunately, we will be unable to accept changes to artwork after May 12, 2023. After your artwork has been reviewed and approved by our design team, we send it to print and it cannot be changed after this. We will be unable to send any artwork for printing after the May 12 deadline.

Can I run activities outside of my booth?

All activations must remain within the dimensions of your allocated space.

Where can I find examples of booths and popular activations from previous years?

You can find a full bank of imagery from Collision here.

Where can I see all partners exhibiting on the floor, including my competitors?

A full map of the venue will be released closer to the event.

What is my booth number?

Your Partner Success Manager will confirm your attendee-facing booth number in an email approximately one month prior to the event.

Can I bring my own screen and screen stand to the event?

Due to operational parameters, partners are not permitted to bring their own screens, mounts or stands. All screens – and their appropriate mountings – must be hired from the Collision partner store.

Will there be carpet on the floor?

Standard grey carpet will be provided for all provided build booths. For more colour options, please check the Collision partner store.

Can you share the Collision logo with me?

The Collision logo pack is here and our brand guidelines can be found here.

Where are the main walkways, entrances and high traffic areas on the floor?

You can find a detailed venue map of Collision here.

Can I rent any special or custom items or equipment from the Collision store?

Please contact your Partner Success Manager if you require items not displayed on the store.

Can multiple team members get access to the partner store?

Yes, it's possible to create more than one account if multiple parties will be ordering for the same partner. Please contact your Partner Success Manager if you would like to set up an additional account.

How do I get access to the Collision partner store?

Your Partner Success Manager can create your account for our partner store. You will be sent an email asking you to activate your account and create a password. You will then be able to log in and browse the Collision partner store.

Can I cancel my order and get a refund?

Please contact your Partner Success Manager with the reason you would like to cancel your order, and they will be able to advise you on the best course of action.

Can I order now and pay later?

You can request to pay by wire transfer. Please note: All payments must be completed by May 25, 2022, or your order will not arrive onsite.

Can I bring my own furniture to the event?

Yes, you can bring your own furniture. You'll be able to organize this with our shipping partner. Please ask your Partner Success Manager for an introduction.

How do we collect leads at the event? 

You can either use the Collision mobile app to scan attendees and connect via the app, or use Zuant to scan attendees at the event. More information and guidelines on both options can be found here. 

How can I get in touch with attendees I would like to connect with ahead of the event?

You can contact all Collision attendees through the Collision mobile app. It will be available to download on both Android and iOS in April.

How can I get the Collision newsletters? 

You can sign up to the Collision newsletter here.

Do you have social media assets we can use?

We have developed social media assets to help you promote our partnership this year. You can find our social media toolkit here. You can also find a full bank of imagery from Collision here. 

Can I change or edit my partner profile and logo? 

It's possible to change the information on your partner profile, including your logo and more. Please ask your Partner Success Manager to make the required updates.

Can you provide our team with visa support?

While we will not engage directly with your relevant embassy, we can supply you with a letter confirming you will be attending Collision in order to support your application. You can request a letter by signing into your attendee profile here. You will need your ticket reference to sign in. The ticket reference can be found in your confirmation email or on your ticket dashboard. The Immigration, Refugees and Citizenship Canada Special Event Code for Collision 2022 is: 22COLL

Where can I find my ticket?

Once you have been assigned a ticket, you can find it by requesting your log-in link on our ticket dashboard. Once you have registered, your ticket will live on your Collision app.

Do I need to print my ticket?

There is no need to print your ticket. To gain access to the event, you will need to download the Collision app from the Google Play Store or the App Store. To access the app and get your ticket, you must enter your email and your ticket reference code.

Does staff working at the booth get extra tickets?

Any partner bringing staff to work at their booth will have to assign them tickets from their allocated partner tickets.

What access does my ticket give me?

You can see all ticket types and the access they allow here.

How do I assign my speaker their ticket?

If you have a speaker on any of our Collision stages, their Key Attendee Success Manager will provide them with their tickets.

Can I collect the passes for all of my team members or my executives?

Tickets must be collected by each individual ticket holder, who must provide a valid photo ID at registration in order to receive their accreditation.

When will the mobile app launch?

The Collision mobile app will launch in April.

What do the icons on the ticket dashboard mean?

You can see the meaning of all icons here.

Where can I find my ticket dashboard?

You can access your ticket dashboard here.

What is the masterclass room setup, and can I change it?

As standard, masterclasses are theatre style layout, with AV and furniture supplied. You cannot change the room layout due to the time required for this and also as it decreases the capacity of the room. 

Can I add a host, or change the host, on a masterclass session?

Please contact your Partner Success Manager with the details of the change. They will be able to advise you on the best course of action.

Do you provide the laptop and all cables for the presentation?

A HDMI cable will be provided. Please bring your own laptop. Details of what is included in your masterclass can be found here.

Do I need to submit the masterclass presentation in advance?

Only the title and synopsis of your masterclass will need to be submitted in advance. The deadline for this is May 6, 2022.

When can we access the masterclass room to view and set up?

You will have access to your masterclass room 15 minutes before your allocated time slot.

Can I bring my own branding and swag into the room? Can I give gifts to attendees?

Yes, but we ask that you bring no single-use plastic. At Collision, we are committed to following the UN sustainable development goals. You can see examples of sustainable branding and swag here.

What are the main content themes at Collision?

The main content themes for Collision can be found here.

How are the masterclasses promoted?

A dedicated landing page is created on the Collision website. This features the partner logos and masterclass content open to all attendees. In addition, masterclasses are promoted in social posts and in newsletters sent to all attendees.

When does Collision start? What are the official exhibition opening days and hours?

Collision runs from Monday June 26 to Thursday June 29, 2023. The event floor and content stages are open from 8.30am until 5pm (EDT) Tuesday to Thursday. Our Opening Night party, Monday After Hours powered by Domo, takes place on Monday June 26 at Grand Bizarre. Talks, roundtables and masterclasses will begin at approximately 10:30 am each day.

When can I access the Collision venue and see my booth?

Partners will have access to the venue from 7am on Tuesday June 27, Wednesday June 28 and Thursday June 29.

Do I have to register to attend Collision After Hours?

Collision After Hours is open to all Collision attendees, and is first come first served. You will need to register and bring your accreditation to gain access.

Where can I see the full event schedule?

The Collision schedule is live on the Collision website, as well as on the event app.

Who can get a media pass?

Members of the media can apply for media accreditation here. Please note: Applications for media accreditation are subject to our media accreditation policy.

Can I get media passes for my filming crew?

Camera crew tickets must come from the partner's ticket allocation, and should be kept to one camera operator and one assistant. Media passes are issued to accredited journalists and crew only.

Are there any areas where filming is restricted?

A full list of restricted areas is available here.

Can I record my speaker on stage?

Filming is restricted at all stages. It is not permitted for anyone to film stage content.

Do we need union labour for videography/photography?

Photography is outside of union jurisdiction. Videography is exempted from a union operator if it is related to marketing or promotional video development. If the recordings are made for seminars or other similar purposes you must have IATSE Utility Camera positions on the call. News outfits do not require union support if they are conducting news activity such as interviews, live to air, news casts, and other similar typical activities of a news/media house.

Can I use my own shipping provider to send items to the venue?

You can use your own shipping partner, but we ask that you notify the Collision shipping partner to confirm your items are sent to the correct location. Please ask your Partner Success Manager for an introduction. If you do decide to use your own shipping supplier, there will be a drayage fee charged by the venue's shipping company to take your items from your supplier.

Is there any storage at my booth?

There is no storage at your booth. You have the option to hire a lockable cabinet from the partner store. Please note: The deadline to confirm all your store orders is May 25. Alternatively, you can organize storage through our shipping partner. Please ask your Partner Success Manager for an introduction.

Is it safe to leave my items at the booth overnight?

There will be security in the venue overnight, but please note that they will not be located at any booth. Collision is not responsible if items left unattended go missing overnight.

What is the process for assigning a startup ticket?

Once your startup is approved and confirmed to attend Collision, they will receive an email with a link to assign their tickets. Each startup will receive 3 tickets for their team to attend.

Can the Collision team review startups for eligibility before we reach out to invite them to the event?

Your Partner Success Manager will send you a partner startup form, which you are required to circulate to your startups, requesting them to complete it as soon as possible. Only startups that fill out the form will be reviewed. This form has a set of specific questions which will decide the correct track your startup will exhibit through at our event. If approved, they will be assigned to the relevant track (ALPHA or BETA).

Can startups select which days they would like to exhibit?

Startups that are not being placed within a dedicated partner startup island will exhibit for one day in their chosen industry-vertical. Particular exhibition days cannot be requested.

Can I edit my perk after the campaign has launched?

Yes. If your perk requires changes, please reach out to your Partner Success Manager.

Can I submit my perk after the deadline?

Friday May 6 is the final deadline for submission of an attendee perk if you want to be included in the campaign launch. We can facilitate perks beyond this date. Please submit perks through this form.

Where can I see how many people signed up for my perk and/or jobs board post?

Your Partner Success Manager will be in touch regarding your perk/jobs board signups once the campaign has closed.

Can my perk be limited to a specific country or region only?

Perks must be available to all Collision attendees, regardless of location.

Can I offer swag as a perk?

Attendee perks must be centred around your product or service.

Can I see examples of perks from previous events?

There are examples of top perks in the attendee perks section of our Partner Hub.

Where can I see how many people expressed interest in my jobs board post?

Your Partner Success Manager will be in touch regarding your jobs board signups once the campaign has closed.

Can I bring roll-ups to the event?

We do not permit the use of roll-ups at our events.

Where can we store our swag?

Onsite storage can be rented from our shipping partner. We offer lockable cabinets – which can be used to store swag – on our partner store.

Can I bring food and drinks to the event as swag?

All food and drink requirements must be organised through official event caterers. 

Will there be lunch provided for my staff?

There will be food vendors around the venue which your staff can avail of.

Will there be vegetarian and vegan options onsite?

Yes, there will be vegetarian and vegan options onsite.

Are there any prohibited items?

All prohibited items are listed in our event policies.

Can we bring flyers, stickers and other printed material?

Collision is committed to advancing the United Nations Sustainable Development Goals (SDGs). As such, we have taken a zero-tolerance stance for any single-use plastic or single-use promotional items such as leaflets and flyers onsite. For more details, read our waste disposal policy and see alternative sustainable options here.