Conflict Resolution Strategies
Conflict Resolution Strategies
Embedded Files
Stay calm
Discuss in private
Acknowledge the problem
Agree to work it out
Understand all perspectives; exchange views in a constructive way
Seek opportunities for compromise
Agree on a plan for resolution
Inform or defer to the identified adult
Confidence
You are a thoughtful, considered person. Just step back and evaluate a path toward reconciliation.
Accountability
Admit if you are unable to be impartial and seek intervention from another leader.
Positivity
Support both sides by listening to understand.
Service
Facilitating a solution allows the whole team to move forward.
Training Activities
Training Activities
Make-Believe Mediation/Super Smash Bros.
Count the Dots; describe your process
Scenarios
Scenarios
Make inferences about how to handle similar situations in your own discipline
Positive
Two marchers disagree on the accuracy of their field position(s). Their section leader waits for a break in instruction to consult the drill chart and accurately measure their positions from the correct field markings. One marcher had the correct measurement, but was not guiding to the form. Both agreed to strive for perfection in rehearsal, but to ultimately adjust to the form in performance to present a more desirable figure on the field.
Negative
Sam felt wronged by another player on the pitch. He was visibly upset and the players exchanged harsh words.
Possible Resolution
The team captain observed the play in question and intervened as the conflict arose. He pulled both players to the sideline and asked each to calmly recount their experience. Where Sam felt targeted, the other player had his eyes set on the goal. Their collision was rough but accidental and in the spirit of aggressive gameplay. Both men apologized for their outsized response and shook hands.
Supplemental Resources
Supplemental Resources
For independent reading (as needed)
Media
Media
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