• Simon Says

• Ball Toss

• Diversity in Speech: Answer yes/no questions without saying "yes" or "no"

Positive

A team lead sends a weekly message to remind/reinforce the tasks for the week and outline expectations for group activities. The message is always formatted in a similar way to maximize readability and allow for quick reference as needed. The message regularly contains praise and notes of thanks for work completed in the previous week.

Negative

The CEO scheduled a meeting in a high-traffic area without consulting the existing facility schedule. The space was not appropriately clear to host a meeting. The scheduling conflict was not discovered until moments before the meeting was to begin.

Possible Resolution

The CEO acknowledged their mistake and found an alternate space with the help of the administrative team. They apologized to the affected staff for breaking protocol and asked the facilities manager to prepare a brief memo in review of the appropriate procedure for requesting meeting space. The CEO resolved the situation and built trust with their team (through honesty/admitting the mistake).

• Assertive Leadership 

• Leadership Communication Skills 

• 5 Keys to Effective Communication 

• 10 Ways to Talk Like a Leader