GRAY CHATS
Embedded Files
💬 Training InfoBlock:
💬 Training InfoBlock:
GRAY CHATS
GRAY CHATS
🔄 Order of Answering in Multichat
🔄 Order of Answering in Multichat
When handling multiple chats, always follow this priority order:
🔴 RED (High Priority) – Messages waiting 30+ minutes
🟢 GREEN – Current unanswered chats
⚪ GRAY – Answered chats that need a fresh reply
➡️ Never let a user wait over 30 minutes — these chats become RED and must be answered first.
Managers write when we have a queue — that means it's time for you to work more!
More active chats = more replies ➕ good RR ➕ good salary ✅
⚪ What Are GRAY CHATS?
⚪ What Are GRAY CHATS?
GRAY chats are conversations that have already been replied to but may still require your attention.
You answer them ONLY when there are no GREEN chats left.
❓ Why Do I Have So Many GRAY CHATS?
❓ Why Do I Have So Many GRAY CHATS?
Because of inactivity.
⏱️ If you're inactive for 5 minutes, you're automatically logged out, and your chats are transferred to another operator.
So, the more frequently and longer you're out of the system, the more GRAY chats you'll receive when you return.
✅ What Should GRAY CHAT Replies Look Like?
✅ What Should GRAY CHAT Replies Look Like?
GRAY chats are just as important — or even MORE important — than GREEN chats.
A user may have stopped replying because:
They were bored
Your last message lacked engagement
The conversation didn’t feel personal
So, your next message needs to stand out. Use your creativity, emotion, and interest.
Managers write when we have a queue — that means it's time for you to work more!
More active chats = more replies ➕ good RR ➕ good salary ✅
Good and Bad Examples:
Good and Bad Examples:
🚫
✅
🎯
🧠 Remember
GRAY chats are an opportunity to re-engage the user — not a burden.
Put effort, emotion, and imagination into your responses.
A thoughtful, personalized message can revive a conversation and turn it into a strong connection.
📚 Need help crafting better messages?
➡️ Check the "Retention Construction Messages InfoBlock" — it will help you learn how to build strong, engaging messages specifically for GRAY chats.
📌 Your energy shows in your messages. Be warm, creative, and intentional — even in GRAY.
Page updated
Google Sites
Report abuse