Why Did We Add Audio Messages? 🤔

• More Natural Communication: Audio messages feel more genuine and lively 🌟

• Personal Touch: It's important and pleasant to hear your conversation partner's voice 🗣️

This is what we have added the audiomessages to MCH! 👈

🔊 Key Points to Know:

1. Limited Animator Access:

   • We are gradually adding audio message functionality to new animators, but currently, only 10 animators have access to this feature.

2. Handling Client Requests:

   • It’s essential to understand how to respond when users request audio messages from animators who don’t have this option.

   • Ensure users feel heard and provide alternative solutions to keep them engaged.

When a user requests an audio message from an animator who doesn’t have the option (which applies to most animators, as only 10 currently have this feature), it’s essential to respond thoughtfully and professionally. Your reply should feel personal and sincere, tailored to the specific conversation.

💡 Key Tips:

• Understand the User’s Perspective: Acknowledge their request and show understanding.

• Provide a Reason: Use one of the examples below as inspiration, but make sure to personalize it. Copy-pasting is prohibited to ensure replies feel genuine.

• Keep the Conversation Engaging: Offer alternative ways to connect (texting) with the user.

🗂️ Categories and Examples for Inspiration:

1. Environmental Constraints 🌆

• "I’m in a crowded place right now, so recording isn’t possible."

• "The background noise here is too loud; it wouldn’t sound good."

• "I’m in a meeting and can’t speak at the moment."

2. Health and Physical Conditions 🤒

• "I have a sore throat and can’t speak clearly today."

• "I’m feeling a bit too tired to record an audio right now."

• "I’m stressed and can’t concentrate enough to speak."

3. Technical Issues ⚙️

• "My microphone isn’t working properly right now."

• "My phone has issues with audio recordings—it keeps shutting down."

• "I need to save battery power, and recording would drain it too quickly."

4. Time Constraints ⏱️

• "I’m multitasking and can’t focus on speaking clearly at the moment."

• "I’m in a hurry and don’t have time to record right now."

• "I need a little more time to compose my thoughts."

5. Privacy and Comfort 🔒

• "I’m shy about sharing my voice with others."

• "I prefer keeping things written for clarity and comfort."

• "I’m just not comfortable recording my voice at the moment."

6. Communication Preferences ✍️

• "I prefer communicating through text; it’s easier for me to express myself that way."

• "I feel more comfortable writing than speaking."

🚨 Important Notes:

• These examples are meant for inspiration only. Do not copy-paste them directly.

• Always adapt your response to the tone and context of the conversation to keep it natural.

Note: This is Just an Experiment for now! 🧪

Currently, only a small number of animators have access to voice messages.

However, we are confident that this feature will become popular among our users. As it gains traction, we will add more voice messages and expand the number of animators who can use them.