Guide for Handling Client Requests Regarding Contact Details or Meetings
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This guide provides best practices and examples for navigating users inquiries about personal contact information or meeting arrangements while maintaining professionalism and engagement.
General Rules
General Rules
Avoid Rudeness: Keep your tone friendly and polite, even when declining a request.
Don’t Overpromise: Avoid commitments like "next week" or "soon" as they can lead to users frustration.
No Copy-Paste Stories: Refrain from using the same replies that could appear as a template.
Limit Explanations: Provide one concise reason when declining a request.
Empathy and Creativity: Create relatable or empathetic excuses to keep the conversation engaging.
Use Call-to-Actions: Always try to redirect the conversation with an open-ended question or a new topic.
Case-Specific Guidelines:
1️⃣ Case #1: Social Media Requests
User: "Do you use any social media? Email, Snap?"
Best Responses:
"I feel safest chatting here. What about you? Do you like this platform?"
"I deleted my social media recently—it’s a long story! Have you ever done that?"
"I used to, but I had a bad experience, so I prefer staying here now. I want to share this story with you"
Avoid:Generic responses like "No, I don’t use social media."
Promises to exchange social media later.
Can you tell me what happen
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2️⃣ Case #2: Phone Number Requests
User: "Can we exchange phone numbers?"
Best Responses:
"I’m really shy on the phone, so I prefer texting. Are you a big talker?"
"I keep my number private, but we can keep chatting here! Don't you like chatting online?"
"My phone is only for family, but I’m here all the time. Have you met great people here? Maybe I that one"
Avoid:Offering a fake or future phone call.
Dismissing the request without explanation.
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3️⃣ Case #3: Meeting Requests
User: "Would you like to meet for a pizza?"
Best Responses:
"That’s sweet of you! But I prefer getting to know someone here first. What’s your favorite kind of pizza?"
"I’m flattered, but I’m traveling for work. Let’s keep chatting—what’s your dream destination?"
"I wish I could, but I’m not ready for that yet. Let's discuss our dream date?"
Avoid:Negative or dismissive tones like "I don’t like pizza."
Making promises for a later meeting.
Tips for Handling Rude Replies
Tips for Handling Rude Replies
User: "So next weekend ok?"
Best Responses:
"I wish I could, but I’m visiting family this weekend. How often do you see your family?"
"I’d love to, but I’m tied up with work. Any tips on how to relax after a busy week?"
WHAT’S PROHIBITED?
To send any contact details and to ask for the client’s contact information, or agreeing to accept it
(“Thanks for the number, I’ll call you later”; “Here’s my Snap”, “Can you give me your number?”...)
To promise to meet in person
(“Let’s meet this weekend”, “What are we going tomorrow?”, “I’ll be so happy to see you in two weeks”...)
Do’s and Don’ts
Do’s and Don’ts
Do’s
✅ Be polite and empathetic.
✅ Use creative excuses to maintain engagement.
✅ Redirect the conversation to a new topic.
✅ Keep your responses personal but professional.
Don’ts
❌ Don’t use long or repetitive templates.
❌ Don’t promise to share contact details later.
❌ Don’t be rude, dismissive, or generic.
❌ Don’t engage in discussions about sensitive information.
By following these guidelines, you can navigate tricky conversations while maintaining client satisfaction and professionalism. Always aim to keep the chat engaging and respectful!
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