What's New

From 14 Nov 2023

📢 NEW scheme for Standard | Assistance with storage

In alignment with our Grab Streak Bonus 2.0 which is currently based on Net-earnings, we are also making adjustments to reflect the same.

The NEW bonus rebate now appears lower as it is based on Net-earnings* instead of commissions.
Payouts will now be processed and credited every Wednesday. If Wednesday falls on a public holiday, it will be processed the next working day.
You can continue to track your ride progress via the Grab Driver app under the ‘Incentives’ tab. However, please ignore the payout amount reflected.

Terms & Conditions

This earnings bonus runs from 14 November 2023 @ 10:00 hours till further notice (the "Campaign Period").
Applicable for rides completed on the following services only:

🔸 Standard | Assistance with storage

Standard AR / CR / DR requirements apply:

🔸 Acceptance Rating (AR) ≥ 90%🔸 Cancellation Rating (CR) ≤ 10%🔸 Driver Rating (DR) ≥ 4.60

All driver-partners who are suspected of gaming the system will be thoroughly investigated and Grab reserves the rights and discretion to take necessary actions in such instances.
Grab reserves the right to withdraw or amend and/or alter any part or the whole terms and conditions at any time without prior notification and you agree to be bound by those changes.

FAQs

About Earnings Bonus for Standard | Assistance with storage

What is the Earnings Bonus for Standard | Assistance with storage?
It is a campaign intended to appreciate your contribution to the community.

Who is eligible for this campaign?
All driver-partners with eligible services are auto-enrolled in this campaign.

How can I track my ride progress and qualified trip count for the week?
You may track your rides progress and qualification criteria such as AR / DR / CR via the Grab Driver app under ‘Incentives’. However, please ignore the payout amount reflected.

Eligibility

Which services are eligible for this campaign?
Only Standard | Assistance with storage service.

How will the week's eligible rides be counted?
All Standard | Assistance with storage rides completed within the calendar week (Monday - Sunday) will be counted as eligible rides.

Are My Destination rides eligible for this campaign?
No, all My Destination rides are not eligible.

Are multi-destination rides eligible for this campaign?
Yes, each Multi-Destination ride will count as one (1) qualifying ride for this campaign.

What is the difference between Acceptance Rating (AR), Cancellation Rating (CR), and Driver Rating (DR)?
Acceptance Rating (AR) is a rating to calculate the number of incoming jobs that a driver-partner accepts out of all the jobs that were assigned to the driver.
Cancellation Rating (CR) is the number of rides canceled out of the total number of accepted rides by the driver-partner.
Driver Rating (DR) is calculated from the most recent 100 ratings submitted by passengers on their ride experience.
All jobs are counted towards Cancellation Rating (CR)/Acceptance Rating (AR)/Driver Rating (DR) calculation regardless of Auto-accept status.

Do I need to be on Auto-Accept to qualify?
No, both Auto-Accept and Manual Accept jobs will be counted towards the incentives.

Payout

When will I be paid?
Payouts will now be processed and credited by every Wednesday. If Wednesday falls on a public holiday, it will be processed the next working day.

How is the payout calculated?
The Earnings Bonus is determined by the total number of rides completed and the eligible net earnings components within the calendar week. To calculate the actual payout amount, please use this formula: [Pick-up fare + Trip Fare + Change drop-off] * Earning Bonus % = Actual Payout Amount

Page updated

Google Sites

Report abuse