When you reach either the pick-up / drop-off points, please: 

• Exit the vehicle

• Help to load / unload the wheelchair into / from the boot

• Offer a steadying hand to the passenger when s/he is transferring in / out of the vehicle

• If passenger requires additional support (i.e. need you to lift/carry, please advise the passenger to rebook under ‘Wheelchair | Ramp + Assistance’ service instead.

To protect both you and your vehicle, please guide passengers to the safest points of contact:

• Best support: Guide passengers to use your steadying arm or the car seat for balance as they enter or exit.

• Avoid door frames: Advise passengers not to use the car door frame for support, as this can be unstable and cause wear to your vehicle. 

• Please refer to the video for a demonstration.

The ‘Wheelchair | Storage + Assistance’ (previously known as ‘GrabAssist’) service is optimised for passengers who can transition into a vehicle with the help of a steadying hand for balance. If a passenger requires intensive physical lifting or needs to remain in their wheelchair, please politely recommend the ‘Wheelchair | Ramp + Assistance’ service. Unlike ‘Wheelchair | Storage + Assistance’, ‘Ramp + Assistance’ uses specialised vehicles with ramps that allow the passenger to stay in their wheelchair the entire time.

• Politely ask the passenger to cancel the booking.

• If the passenger refuses, use the Help Centre's ‘Chat to get help’ feature to initiate Live Chat with Grab Support.

• When contacting Grab Support, please:

  • Select the ongoing booking

  • After choosing ‘I want to cancel my booking’ from the available options, select ‘Other issues’ to connect with Grab Support.

  • Provide a clear explanation of why the booking is not eligible for the ‘Wheelchair | Storage + Assistance’ service.

  • Attach relevant photos as supporting documentation.

• Grab Support will provide further assistance. If sufficient evidence is submitted, Grab Support will process the cancellation without affecting your cancellation rate.

Every ‘Wheelchair | Storage + Assistance’ trip is covered by the Work Injury Compensation Act (WICA). We want you to feel supported even if an injury isn't immediately obvious:

• Delayed Injuries: If a back strain or injury appears 1–2 days after a trip, you can still file a claim.

• Proof of Injury: To qualify for a claim, you must provide a doctor’s assessment letter stating that the injury was caused by performing a ‘Wheelchair | Storage + Assistance’ ride.

• What is covered: Claims include medical consultation fees, physiotherapy, occupational therapy, and Traditional Chinese Medicine (TCM).

  • Note: Physiotherapy and TCM are covered as long as you have a referral from a Singapore-registered General Practitioner (GP).

• How to File: Submit your claim via the driver app with the doctor’s assessment (proving the injury was ride-related), referral letters, and all supporting medical bills. 

Additional Support: Prolonged Medical Leave (PML) For our Ruby tier and above partners, you are further protected by PML insurance at no extra cost. This provides a daily payout to support your livelihood if you are on:

• Hospitalisation Leave (HL) of more than 1 day.

• Medical Leave (MC) of more than 5 days. 

The spot bonus appears on your job card and is credited to your wallet immediately upon trip completion. (Note: This 12.5% Spot Bonus does not apply to Advance Bookings). Please note that the current ‘Wheelchair | Storage + Assistance’ weekly rebates will be replaced with this spot bonus programme. 

Learn more about the key differences on this page.

Yes, advance booking is available in your booking planner up to 7 days in advance. 

Please refer to the Tolls & Surcharges Page. 

For the safety of both passengers and driver-partners, we have reviewed the eligible vehicle models for Standard | Storage + Assistance. Vehicle models with a higher ground clearance have been removed from the eligible vehicle model list.

• Audi A6

• Audi A8 / A8L

• Audi RS4

• Audi RS5

• Audi RS7

• Audi S4

• BMW 3 Series:
  318i / 320d / 320i / 320i Gran Turismo / 323i / 325i / 328i Gran Turismo / 330i / 330i Gran Turismo / 335i / Active Hybrid

• BMW 5 Series:
  520d / 520i / 520i Mild Hybrid / 520i Touring Mild Hybrid / 523i / 525i / 528i / 528i Gran Turismo / 528i Touring / 530e Plug-in Hybrid / 530i / 530i Mild Hybrid / 530i Touring / 535d / 535i / 535i Gran Turismo / 535i Touring / 540i / 550i / 550i Gran Turismo / 550i Touring / ActiveHybrid 5

• BMW 6 Series:
  630i Gran Turismo / 630i Gran Turismo Mild Hybrid / 640i Gran Coupe / 640i Gran Turismo / 650i Gran Coupe

• BMW 7 Series:
  730i / 730Li / 740i / 740Le Plug-in Hybrid / 740Li / 745Le Plug-in Hybrid / 750i / 760Li / ActiveHybrid 7

• BMW i-Series:
  i4 M50 xDrive Gran Coupe / i7 / i7 M70 xDrive 

• BMW M-Series:
  M235 Gran Coupe / M340i / M440i Mild Hybrid / M760Li / M8 Gran Coupe / M850i Gran Coupe

• BMW X-Series:
  X4 M / X4 M40i / X4 M40i Mild Hybrid / X4 xDrive20i / X4 xDrive28i / X4 xDrive30i / X4 xDrive35i / X6 xDrive40i Mild Hybrid

• Chery A5

• Chery Arrizo 6

• Chevrolet Captiva

• Chevrolet Cruze

• Chevrolet Epica

• Chevrolet Malibu

• Chevrolet Optra

• Chrysler 300 / 300C / 300S

• Chrysler Airflow

• Chrysler Sebring Limited

• Chrysler SRT8

• Citroen C5

• Citroen e-C4 / e-C4X

• Fiat Tipo

• Ford Mondeo / Wagon

• Geely CK

• Honda Accord / Euro R / Hybrid

• Honda City

• Honda Civic / Hybrid / Si / Type R

• Honda Inspire

• Honda Legend / Hybrid

• Honda Shuttle / Hybrid

• Hyundai Accent

• Hyundai Avante / Hybrid

• Hyundai Azera

• Hyundai Elantra

• Hyundai i-Series:
  i20 / i30 / i40 / i45

• Hyundai Ioniq 5 / Electric / Hybrid 

• Hyundai Sonata

• Hyundai Verna

• Infiniti Q50

• Infiniti Q70 / Hybrid

• Jaguar S-Type

• Jaguar X-Type

• Jaguar XE

• Jaguar XF

• Jaguar XJ

• Kia Cerato / Forte / K3 / Forte K3

• Kia Magentis

• Kia Optima

• Lexus ES-Series:
  ES 250 / ES 300h Hybrid / ES 350

• Lexus GS-Series:
  GS 200T / GS 250 / GS 300 / GS 300 / GS 350 / GS 450h Hybrid / GS F

• Lexus LS-Series:
  LS 350 / LS 430 / LS 460 / LS 500h / LS 600hL

• Mazda 3 / Hatchback / Hatchback Mild Hybrid / Mild Hybrid

• Mazda 6 / Hatchback / MPS / SP / Wagon

• Mercedes-Benz C-Class:
  C160 / C180 / C180K / C200 / C230 / C250 / C300 / C300e Plug-in Hybrid / C350 / C350e Plug-in Hybrid / C43 AMG / C63 AMG 

• Mercedes-Benz C-Class Estate:
  C200 / C250 / C43 AMG / C63 AMG

• Mercedes-Benz CLA-Class:
  CL45 AMG / CLA180 / CLA200 / CLA220 Diesel / CLA250

• Mercedes-Benz CLS-Class:
  CLS250 / CLS300d / CLS350 / CLS350 Mild Hybrid / CLS400 / CLS450 Mild Hybrid / CLS500 / CLS500 / CLS53 AMG Mild Hybrid / CLS55 AMG / CLS63 AMG

• Mercedes-Benz E-Class:
  E180 / E200 / E220d / E230 / E250 / E250d / E280 / E300 / E300d / E300e Plug-in Hybrid / E350 / E350d / E350e Plug-in Hybrid / E400 / E43 AMG / E500 / E53 AMG Mild Hybrid / E55 AMG / E63 AMG 4.0

• Mercedes-Benz E-Class Estate:
  E200 / E200d / E250 / E280 / E300 / E350 / E400 / E43 AMG / E55 AMG 

• Mercedes-Benz E-Class Limousine: 
  E500 

• Mercedes Benz EQE:
  EQE 300 / EQE 350 / EQE 350+ / EQE 500

• Mercedes Benz EQS:
  EQS 450 / EQS 450+ / EQS 580

• Mercedes-Benz S-Class Maybach:
  S500 / S600

• Mercedes-Benz S-Class:
  S280 / S280L / S300L / S300L Hybrid / S320L / S350 / S350d / S350L / S400L Hybrid / S450e L Plug-in Hybrid / S450L / S500L / S560L / S580e L Plug-in Hybrid / S600L / S63 AMG

• Mitsubishi Evo 10

• Mitsubishi Evo 9

• Mitsubishi Galant

• Mitsubishi Lancer / Evolution X

• Nissan Latio

• Nissan Sunny

• Nissan Sylphy

• Nissan Teana

• Opel Astra

• Opel Insignia Grand Sport /  Sport Tourer

• Opel Vectra

• Perodua Bezza

• Peugeot 407

• Peugeot 508 / SW

• Proton Gen.2

• Proton Persona

• Proton Preve

• Proton Saga

• Proton Waja

• Renault Laguna

• Renault Latitude

• Saab 9-3

• Saab 9-5

• SEAT Ibiza

• SEAT Toledo

• SKODA Octavia

• SKODA Scala

• SKODA Superb

• Ssangyong Chairman

• Subaru Legacy

• Subaru Levorg

• Subaru XV

• Suzuki Ciaz

• Suzuki Kizashi

• Suzuki Liana

• Tesla Model 3

• Tesla Model S

• Toyota Allion

• Toyota Altis / Hybrid

• Toyota Axio / Hybrid

• Toyota Belta

• Toyota Camry / Hybrid

• Toyota Corolla Altis / Hybrid

• Toyota Corolla Axio / Hybrid

• Toyota Corolla Fielder / Hybrid

• Toyota Crown / Athlete Hybrid

• Toyota Mark X / Zio 

• Toyota Premio

• Toyota Prius Alpha Hybrid / Prius C Hybrid / Prius Hybrid / Plug-In Hybrid / Prius Plus Hybrid 

• Toyota Sai Hybrid

• Toyota Vios

• Volkswagen Jetta

• Volkswagen Passat

• Volkswagen Phaeton

• Volvo S80

• Volvo S90

• Volvo V70

Last updated: 23 May 2025

The eligibility list is carefully curated to ensure that vehicle height and boot space are suitable for the elderly or persons with disabilities. 

Non-eligible to an eligible vehicle: If you have yet to register, simply register through the registration form. Otherwise, please submit this form to update your service type. 

Eligible to a non-eligible vehicle: The service will be removed from your account. You will be missed but don’t worry, you will still receive jobs from other services that you are eligible for!

The one-time training session comprises 2 parts: 1) Online and 2) In-person training, which is around 1 hour in total.  

The training will be held in Grab @ Tampines located at 18 Tampines Industrial Cres, #01-12C, Singapore 528605.

Free of charge

*In the event of no-show or last-minute cancellation, you will be charged the full course fee of $50 without any subsidy.