Embedded Files
About
About
Standard | Pet
Catered for passengers travelling with up to 2 medium pets or 1 large pet
Standard | 6 seats | Pet
Catered for up to 6 users (passengers + pets)
For 6-seater vehicles and above
Benefits
Benefits
Drive with a peace of mind with pet insurance coverage
In the event of a pet mess, get compensated up to $270 for cleaning expenses and downtime
Eligibility
Eligibility
Drive an eligible vehicle model
FAQs
FAQs
What vehicles are eligible to provide Pet-friendly services?
All GrabCar vehicle models are accepted on Standard | Pet.
All GrabCar 6 vehicle models are accepted on Standard | 6 seats | Pet.
How much do I need to pay to provide Pet-friendly services?
It is free to join Pet-friendly services!
To keep your vehicles clean, you are highly encouraged to keep a pet seat cover handy. You have the option to order it online and have it delivered to you (delivery fee applies) or pick it up at Grab@Tampines during operating hours.
Can I provide Grab Pet-friendly services if I am on GrabTaxi?
Standard | Pet and Standard | 6 seats | Pet are offered to all driver-partners.
GrabTaxi driver-partners may start receiving Pet-friendly jobs from 6 Nov 2025, subject to completing the required training. Please refer to the step-by-step guide below for more details.
What types of animals are allowed on Pet-friendly services?
Any household pets approved by the Animal & Veterinary Service (AVS) except birds are allowed on Pet-friendly services:
Pets must be treated against parasites, ticks, and fleas before the ride and accompanied by at least 1 adult during the commute
AVS Second Schedule dog breeds must be muzzled at all times
Transportation of pets for commercial purposes and unauthorised trading of pets are strictly prohibited
How many pets are allowed on Pet-friendly services?
As a general rule, each pet should be accompanied by at least 1 adult:
Standard | Pet: Can accommodate up to 2 medium pets (e.g. poodles, cats, rabbits) or 1 large pet (e.g. golden retrievers)
Standard | 6 seats | Pet: Can accommodate up to 6 users (passengers + pets)
Can I accept the booking if passengers come with more pets than what is stated in the policy?
You may allow extra pets at your discretion. However, please take note that you cannot impose additional surcharges.
Can I accept the job if passengers travelling with their pets book a non-pet-friendly services?
Passengers are strongly discouraged to travel with their pets on non-pet-friendly rides as they do not provide pet insurance coverage. In this case, kindly advise them to book the correct service that suits their mobility needs.
How do I provide a safe environment for pets in my vehicle?
Pets are naturally curious and may explore their surroundings by putting random objects in their mouths. To keep them safe, it is important to eliminate potential hazards in and around your vehicle.
Keep it clean: Regularly remove food scraps, wrappers, or debris that could attract the pets' attention
Store chemicals securely: Cleaning agents, toxic substances, and other harmful items should be kept away from your vehicle
Remove sharp objects: Ensure no sharp tools or objects are left inside the vehicle
Avoid poison bait: Never leave poison bait or other toxic materials near your vehicle as they can pose serious risks to pets
How do I make a cleaning fee claim?
If your passenger's pet made a mess during the ride, you can claim up to $270 on cleaning expenses and downtime. Do note that this applies for Standard | Pet and Standard | 6 seats | Pet rides only. For more information, visit our Help Centre.
Why am I receiving Pet-friendly jobs via Opportunity Alert?
Opportunity Alert is designed to maximise your time and earnings during idle periods.
By turning on this feature, you may be alerted to real-time Pet bookings within and outside your preferred service types. As Opportunity Alert jobs are optional, you have full control to decide whether to accept these bookings without impacting your Acceptance Rating (AR).
How does Opportunity Alert work?
When you are online, you may be notified about Opportunity Alert jobs, which could include bookings that are out of your preferred service types (not toggled on).
Even if you are on Auto Accept, you may receive a job card prompt with Pet booking details.
How do I accept an Opportunity Alert job?
When you receive a job card prompt, tap on I'm interested! (even if you are on auto accept) to indicate your interest for the ride. This does not guarantee that the job will be allocated to you yet.
When a job is assigned to you, you will receive an alert confirming the booking. You will not receive any notification if the ride is not allocated to you.
After accepting the Opportunity Alert job, kindly refrain from cancelling as this will impact your Cancellation Rate (CR).
⚠️ This feature can be disabled any time within your in-app settings page. However, turning this off will affect your ability to receive available Advance Booking Opportunity Alert jobs in your area.
How do I reject an Opportunity Alert job?
If you are unable to fulfill the Pet jobs, you may cancel the prompt by tapping on ❌ on the top-right corner. This will not affect your AR / CR / DR.
Useful Links
Useful Links
New to Service
New to Service
Step-By-Step Guide
Step-By-Step Guide
Page updated
Google Sites
Report abuse