Premium

• Audi A4 / Allroad / Avant / Avant Mild Hybrid / Sportback Mild Hybrid

• Audi A5 Sportback

• Audi A6 / Avant / Avant Mild Hybrid / Diesel / Mild Hybrid / Plug-in Hybrid

• Audi A7 / Mild Hybrid

• Audi A8 / Diesel / Mild Hybrid

• Audi A8L

• Audi e-tron / 50 / 55 / GT / S Sportback

• Audi Q2

• Audi Q3 / Hybrid / Sportback

• Audi Q4 e-tron

• Audi Q5 / Hybrid / Mild Hybrid 

• Audi Q7 / Diesel / Mild Hybrid

• Audi Q8 / Diesel Mild Hybrid / Mild Hybrid 

• Audi RS 3 / Sedan / Sportback 

• Audi RS 4 Avant

• Audi RS 5 Sportback

• Audi RS 6 Avant

• Audi RS Q3

• Audi RS Q8 Mild Hybrid

• Audi RS7

• Audi S3 / Sportback

• Audi S4 / Avant

• Audi S5 / Sportback

• Audi S6

• Audi S7

• Audi S8

• Audi SQ5 / Sportback 

• Audi SQ7

• Audi SQ8

• BMW 3 Series:
  318i / 320d / 320i / 320i Gran Turismo / 323i / 325i  / 328i Gran Turismo / 330i / 330i Gran Turismo / 335i / Active Hybrid / Plug-in Hybrid 330e

• BMW 4 Series:
  420i Gran Coupe / 428i Gran Coupe / 430i Gran Coupe / 435i Gran Coupe / 440i Gran Coupe

• BMW 5 Series:
  520d Diesel / 520i / 520i Mild Hybrid / 520i Touring Mild Hybrid / 523i / 525i / 528i / 528i Gran Turismo / 528i Touring / 530e Plug-in Hybrid / 530i / 530i Mild Hybrid / 530i Touring / 535d Diesel / 535i / 535i Gran Turismo / 535i Touring / 540i / 550i / 550i / 550i Touring / ActiveHybrid 5

• BMW 6 Series:
  630i Gran Turismo / 630i Gran Turismo Mild Hybrid / 640i Gran Coupe / 640i Gran Turismo / 650i Gran Coupe 

• BMW 7 Series:
  730i / 730Li / 740i / 740Le Plug-in Hybrid / 740Li / 745Le Plug-in Hybrid / 750i / 760Li / ActiveHybrid 7

• BMW 8 Series:
  840i Gran Coupe

• BMW ALPINA:
  B3 Touring / B5 Touring

• BMW i-Series:
  i4 Gran Coupe / i4 M50 xDrive Gran Coupe / i5 M60 xDrive / i5 Touring / i7 M70 xDrive 

• BMW M-Series:
  M235 Gran Coupe / M3 / M3 Touring / M340i / M5 Plug-in Hybrid / M760Li / M8 Gran Coupe / M850i Gran Coupe

• BMW X1 M35i / sDrive16 / sDrive18d / sDrive18i / sDrive20i

• BMW X2 M35i / sDrive18i / sDrive20i

• BMW X3 M / M40i / M40i Mild Hybrid / M50 Mild Hybrid / sDrive20i / xDrive20d / xDrive20i / xDrive20i Mild Hybrid / xDrive25i / xDrive28i / xDrive30e Plug-in Hybrid / xDrive30i /  xDrive30i Mild Hybrid / xDrive35i 

• BMW X4 / M / M40i / M40i Mild Hybrid / xDrive20i / xDrive28i / xDrive30i / xDrive35i

• BMW X5 / M / M50d / M50i / xDrive25d / xDrive30d / xDrive30i / xDrive35i / xDrive40e Plug-in Hybrid / xDrive40i / xDrive40i Mild Hybrid / xDrive45e Plug-in Hybrid / xDrive48i / xDrive50i 

• BMW X6 / M / M50d / M50i / xDrive35i / xDrive40i / xDrive40i Mild Hybrid / xDrive50i

• BMW X7 / M50i / M60i Mild Hybrid / xDrive40i

• BMW XM Plug-in Hybrid

• Denza D9 Electric

• Honda Odyssey / Hybrid

• Honda Stepwagon / Hybrid / Spada / Spada Hybrid / Air Hybrid / Spada Welcab

• Infiniti M-Series:
  M25

• Infiniti Q-Series:
  Q50 / Q60 / Q70 / Q70 Hybrid

• Infiniti QX-Series:
  QX30 / QX50 / QX55 / QX70 / QX80

• Genesis GV70

• Genesis G80

• Jaguar E-PACE / Hybrid

• Jaguar F-PACE

• Jaguar F-TYPE

• Jaguar I-PACE

• Jaguar X-Type

• Jaguar XE 

• Jaguar XF

• Jaguar XJ

• Lexus ES-Series:
  ES 250 / ES 300h Hybrid

• Lexus GS-Series:
  GS 200T / GS 250 / GS 300 / GS 300 / GS 350 / GS 450h Hybrid / GS F

• Lexus LS-Series:
  LS 350 / LS 430 / LS 500h Hybrid / LS460 / LS600hL Hybrid

• Lexus NX-Series:
  NX 200t / NX 300 / NX 300h Hybrid / NX 350h Hybrid

• Lexus RX-Series:
  RX 270 / RX 300 / RX 350 / RX 350 / RX 350h Hybrid / RX 400h Hybrid / RX 450h Hybrid / RX 500h Hybrid / RX200t

• Lexus RZ-Series:
  RZ 450e

• Lexus UX-Series:
  UX 200 / UX 250h Hybrid / UX Electric 300e

• Maxus Mifa 9 

• Maserati Quattroporte

• Mazda Biante

• Mercedes-Benz C-Class:
  C160 / C180 / C180K / C200 / C230 / C250 / C300 / C300e Plug-in Hybrid / C350 / C350e Plug-in Hybrid / C43 AMG / C63 AMG 

• Mercedes-Benz C-Class Estate:
  C200 / C250 / C43 AMG / C63 AMG

• Mercedes-Benz CLA-Class:
  CL45 AMG / CLA180 / CLA200 / CLA220 Diesel / CLA250

• Mercedes-Benz CLS-Class:
  CLS250 / CLS300d / CLS350 / CLS350 Mild Hybrid / CLS400 / CLS450 Mild Hybrid / CLS500 / CLS500 / CLS53 AMG Mild Hybrid / CLS55 AMG / CLS63 AMG

• Mercedes-Benz E-Class:
  E180 / E200 / E220d / E230 / E250 / E250d / E280 / E300 / E300d / E300e Plug-in Hybrid / E350 / E350d / E350e Plug-in Hybrid / E400 / E43 AMG / E500 / E53 AMG Mild Hybrid / E55 AMG / E63 AMG 4.0

• Mercedes-Benz E-Class Estate:
  E200 / E200d / E250 / E280 / E300 / E350 / E400 / E43 AMG / E55 AMG 

• Mercedes-Benz E-Class Limousine: 
  E500 

• Mercedes-Benz EQA:
  EQA 250+ SUV

• Mercedes-Benz EQB: 
  EQB 250+ SUV / EQB 300 SUV / 350 SUV 

• Mercedes-Benz EQC:
  EQC 400 SUV

• Mercedes-Benz EQE:
  EQE 300 / EQE 350 / EQE 350 SUV / EQE 350+ / EQE 350+ SUV / EQE 500 / EQE 500 SUV 

• Mercedes-Benz EQS:
  EQS 450 / EQS 450 SUV / EQS 450+ / EQS 450+ SUV / EQS 580 / EQS 580 SUV / EQS 680 SUV Electric

• Mercedes-Benz EQV:
  EQV 300

• Mercedes-Benz GL-Class:
  GL450

• Mercedes-Benz GLA-Class:
  GLA180 / GLA200 / GLA200d / GLA250 / GLA35 AMG / GLA45 AMG

• Mercedes-Benz GLB-Class:
  GLB180 / GLB200 / GLB220d / GLB250 

• Mercedes-Benz GLC-Class Coupe:
  GLC250 / GLC250d / GLC300 / GLC330e Plug-in Hybrid / GLC43 AMG / GLC63 AMG / GLC200 / GLC250 / GLC300 / GLC43 AMG / GLC63 AMG

• Mercedes-Benz GLE-Class:
  GLE400 / GLE400d / GLE43 AMG / GLE450 Mild Hybrid / GLE53 AMG Mild Hybrid / GLE63 AMG Mild Hybrid / GLE250d / GLE300d / GLE320 / GLE400 / GLE43 AMG

• Mercedes-Benz GLS-Class:
  GLS300d / GLS350d / GLS400 / GLS400d / GLS450 Mild Hybrid

• Mercedes-Benz M-Class:
  ML250 / ML300 / ML350 / ML400 / ML500 / ML63 AMG

• Mercedes-Benz R-Class:
  R280L / R300L / R350L / R500L 

• Mercedes-Benz S-Class Maybach:
  S500 / S600

• Mercedes-Benz S-Class:
  S280 / S280L / S300L / S300L Hybrid / S320L / S350 / S350d / S350L / S400L Hybrid / S450e L Plug-in Hybrid / S450L / S500L / S560L / S580e L Plug-in Hybrid / S600L / S63 AMG

• Mercedes-Benz V-Class:
  V220d / V250d / V260L / V300d / Viano / Vito 116 Tourer / Vito 

• MG M9 Electic

• Nissan Elgrand / Slide Lift Welcab 

• Nissan Serena / e-Power Hybrid / Lift Up Welcab / S-Hybrid / Slide Lift Welcab 

• Suzuki Landy Hybrid

• Toyota Alphard / HV Z Hybrid / Hybrid / Seat Lift Welcab / Seat Lift Welcab

• Toyota Esquire / Hybrid / Welcab Type I / Welcab Type II

• Toyota Harrier / Hybrid

• Toyota Noah / Hybrid / Hybrid Welcab Type I / Side Lift Welcab / Welcab Type I / Welcab Type II / Welcab Type III / Welcab Type IV 

• Toyota Vellfire / Hybrid

• Toyota Voxy / Hybrid / Hybrid Welcab Type I / Side Lift Welcab / Welcab Type I / Welcab Type II / Welcab Type III / Welcab Type IV 

• Volvo S80 

• Volvo S90

GrabCoach

• Toyota Hiace Commuter / Crew Van /  Lift Up / Lift Up Welcab / Welcab

The eligibility list is carefully curated to ensure that only suitable vehicles are hand-picked for the best experience. Therefore, we are not accepting any other models.

Non-eligible to an eligible vehicle: If you have yet to register, simply register through the registration form. Otherwise, please submit this form to update your service type. 

Eligible to a non-eligible vehicle: The service will be removed from your account. You will be missed but don’t worry, you will still receive jobs from other services that you are eligible for!

The net earnings includes fuel, ERP, and a standard parking fee. Therefore, please do not add these charges to the trip fare at the end of the ride.

The following surcharges are excluded from the fare:

• Valet parking

• Location surcharge (e.g. Sentosa island admission fee)

• Midnight surcharge

If any of these surcharges are incurred during the trip, you may add them to the ‘Others’ field at the end of the booking.

ERP and standard parking charges are included in the fixed fare and should not be added as surcharges at the end of the ride. However, if the amount incurred is significant and you feel that a review is required, please contact Grab Support for assistance. Ensure that you keep the receipts for verification purposes and we will review it on a case-by-case basis.

The Net Earnings reflected to you in-app are inclusive of Midnight surcharges for rides that occur between 12:00am - 5:59am daily.

Hire jobs generally require a longer time commitment — the job card notification, even when you’re on Auto Accept, will prevent you from ‘auto accepting’ a Hire booking when you’re not ready to do so. For easy identification, the booking description in the job card will appear grey in color.

You have 30 seconds to accept a Hire booking.

When you ignore or cancel a Hire booking, your Acceptance Rate (AR) and Cancellation Rate (CR) will remain unaffected. However, do note that the Driver Timeout feature* is applicable:

• If you ignore a Hire job, it will count towards the standard Driver Timeout feature.

• If you cancel a Hire job, the Driver Timeout feature will not come into effect.

*Not applicable to GrabCoach driver-partners and jobs.

No, Hire bookings do not contribute towards incentives.

Cross-border commutes (e.g. Malaysia) are not permitted. Should passengers make such requests, kindly cancel the booking before the trip starts, or contact Grab Support for assistance if you are in the middle of a trip.

You are encouraged to wait at a nearby location that is safe and legal. Do note that the trip fare includes standard parking charges.

Please contact your passengers via GrabChat. If you’re still unable to get hold of the passengers, ensure that you are parked at a nearby location that is safe and legal. Keep your Grab Driver App running and continue attempting to contact your passengers or wait for them to contact you until the duration of the Hire booking ends. Please do not end the trip prematurely.

Yes. The cancellation policy still applies. 

Please follow the standard Lost and Found process.