Hire
About
Catered for passengers who need to hop around the city
Hire packages include 1-hour, 2-hour and 4-hour options
Benefits
Maximise your income opportunities with Hire packages
Make the most out of your hours on the road, even during non-peak
Secured earnings by the hour
Service Availability
1-hour: All day
2-hours: All day
4-hours : From 6 am – 8 pm daily
(e.g. a booking made at 7:59 pm will end at midnight)
Eligibility
Existing GrabCar Premium or GrabCoach driver-partner
Drive an eligible vehicle model
FAQs
What vehicles are eligible for Hire?
GrabCar Premium
Audi A4
Audi A5
Audi A6
Audi A7
Audi A8
Audi A8L
Audi e-tron
Audi Q2
Audi Q3
Audi Q4
Audi Q5
Audi Q7
Audi Q8
Audi RS Q3
Audi RS Q8
Audi RS3
Audi RS4
Audi RS5
Audi RS6
Audi RS7
Audi S3
Audi S4
Audi S4
Audi S5
Audi S6
Audi S7
Audi S8
Audi SQ5
Audi SQ7
Audi SQ8
BMW 3 series
BMW 420I
BMW 5 series
BMW 630I
BMW 640I
BMW 7 series
BMW Active Hybrid 3
BMW Active Hybrid 5
BMW Active Hybrid 7
BMW Alpina Xd3
BMW B3
BMW B5
BMW i4
BMW i7
BMW iX
BMW M135I
BMW M3
BMW M340I
BMW M5
BMW M50d
BMW M550I
BMW M760I
BMW M8
BMW M840I
BMW M850I
BMW X1
BMW X2
BMW X3
BMW X4
BMW X5
BMW X6
BMW X7
Honda Odyssey / Hybrid / Absolute
Honda Stepwagon / Hybrid / Spada / Welcab
Infiniti M25
Infiniti Q50
Infiniti Q70
Infiniti QX50
Infiniti QX55
Infiniti QX60
Infiniti QX70
Infiniti QX80
Jaguar E-Pace
Jaguar F-Pace
Jaguar I-Pace
Jaguar X-Type
Jaguar XE
Jaguar XF
Jaguar XJ
Lexus ES
Lexus GS
Lexus GX460
Lexus LS
Lexus NX
Lexus RX
Lexus UX
Maserati Quattroporte
Mazda Biante
Mercedes AMG GLA 35
Mercedes AMG GLA 45
Mercedes Benz C-Class
Mercedes Benz CLC-Class
Mercedes Benz CLS-Class
Mercedes Benz E-Class
Mercedes Benz GL 350
Mercedes Benz GLA-Class
Mercedes Benz GLB-Class
Mercedes Benz GLC-Class
Mercedes Benz GLE-Class
Mercedes Benz GLS-Class
Mercedes Benz M-Class
Mercedes Benz R-Class
Mercedes Benz S-Class
Mercedes Benz V-Class
Nissan Elgrand / Highway Star
Nissan Serena / Premium / Highway Star / E-Power / S-Hybrid
Porsche Cayenne
Porsche Panamera
Range Rover Evoque
Range Rover Sport
Suzuki Landy
Tesla Model 3
Tesla Model S
Tesla Model Y
Toyota Alphard / Hybrid / Elegance / Luxury / Package / Moonroof
Toyota Esquire / Hybrid
Toyota Harrier / Hybrid / Elegance / Premium / Advanced
Toyota Noah / Hybrid / Welcab
Toyota Vellfire / Hybrid / Elegance / Moonroof / Twin / CVT
Toyota Voxy / Hybrid
Toyota Hiace Commuter / Welcab / Diesel
Volkswagen Phaeton
Volvo S80
Volvo S90
GrabCoach
Toyota Hiace
Can I request to add my vehicle model if it is not on the eligible list?
The eligibility list is carefully curated to ensure that only suitable vehicles are hand-picked for the best experience. Therefore, we are not accepting any other models.
What happens if I change my vehicle?
Non-eligible to an eligible vehicle: If you have yet to register as a Hire Driver-Partner, simply register through the registration form. Otherwise, please submit this form to update your service type.
Eligible to a non-eligible vehicle: You will be deactivated on Hire. You will be missed but don’t worry, you will still receive jobs from other services that you are eligible for!
What does the net earnings comprises?
The net earnings includes fuel, ERP, and a standard parking fee. Therefore, please do not add these charges to the trip fare at the end of the ride.
What surcharges are excluded from the net earnings?
The following surcharges are excluded from the fare:
Valet parking
Location surcharge (e.g. Sentosa island admission fee)
Midnight surcharge
If any of these surcharges are incurred during the trip, you may add them to the ‘Others’ field at the end of the booking.
What if I incur a large amount of ERP and/or parking charges during a booking?
ERP and standard parking charges are included in the fixed fare and should not be added as surcharges at the end of the ride. However, if the amount incurred is significant and you feel that a review is required, please contact Grab Support for assistance. Ensure that you keep the receipts for verification purposes and we will review it on a case-by-case basis.
How does the midnight surcharge apply?
Midnight surcharge is applicable at $10 per trip for bookings from 12 am – 6 am daily for GrabCar Premium, GrabCar Premium 6, GrabCoach 9, and GrabCoach 13. This includes Hire bookings that cross over midnight (e.g. a 4-hour trip from 9 pm – 1 am) or commences before 6 am (e.g. a 2-hour trip from 5 am – 7 am).
I’m on Auto Accept. Why am I receiving job cards for Hire bookings?
Hire jobs generally require a longer time commitment — the job card notification, even when you’re on Auto Accept, will prevent you from ‘auto accepting’ a Hire booking when you’re not ready to do so. For easy identification, the booking description in the job card will appear grey in color.
When I receive a Hire job card, how long do I have to accept the booking?
You have 30 seconds to accept a Hire booking.
What happens if I ignore or cancel a Hire booking?
When you ignore or cancel a Hire booking, your Acceptance Rate (AR) and Cancellation Rate (CR) will remain unaffected. However, do note that the Driver Timeout feature* is applicable:
If you ignore a Hire job, it will count towards the standard Driver Timeout feature.
If you cancel a Hire job, the Driver Timeout feature will not come into effect.
*Not applicable to GrabCoach driver-partners and jobs.
Will Hire bookings contribute towards incentives?
No, Hire bookings do not contribute towards incentives.
What if my passengers request to travel out of Singapore?
Cross-border commutes (e.g. Malaysia) are not permitted. Should passengers make such requests, kindly cancel the booking before the trip starts, or contact Grab Support for assistance if you are in the middle of a trip.
Where should I wait for my passengers during a stopover?
You are encouraged to wait at a nearby location that is safe and legal. Do note that the trip fare includes standard parking charges.
I can’t find my passenger after a stopover. What should I do?
Please contact your passengers via GrabChat. If you’re still unable to get hold of the passengers, ensure that you are parked at a nearby location that is safe and legal. Keep your Grab Driver App running and continue attempting to contact your passengers or wait for them to contact you until the duration of the Hire booking ends. Please do not end the trip prematurely.
Will I receive any compensation if the passenger cancels after 3 minutes of booking (i.e. late cancellation) or doesn’t show up for the ride (i.e. no-show)?
Yes. The cancellation policy still applies.
My passengers left something in the vehicle at the end of the trip. What should I do?
Please follow the standard Lost and Found process.
Useful Links
New to Hire
Step-By-Step Guide
Register your application at
📍 grb.to/hireregister
⏳ 5 minutes
Complete the online training at
🔗 GrabAcademy > Find the training course: SG 4W GC Hire Training
📍 Grab Driver App
⏳ 15 minutes