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Unlock opportunities to earn up to 20% more on Family services
Unlock opportunities to earn up to 20% more on Family services
What are Grab's Family services
What are Grab's Family services
Designed specifically for passengers travelling with kids below 1.35 metres, Family vehicles are equipped with at least 1 child restraint to ensure a safe and reliable journey
I'd like to earn up to 20% more
I'd like to earn up to 20% more
You need 2 types of child restraints to join the Family services
Car seat: For toddlers between 1 - 3 years old and < 1 m tall
Belt restraint: For children between 4 - 7 years old and 1 - 1.35 m tall
How do I get started
How do I get started
Step 1: Complete online training | β³ 3 minutes
Car seat onboarding coming soon π§ We are working on a smoother, faster onboarding experience for youβwatch this space!
Step 2: Book your on-site assessment
How much does the car seat cost
How much does the car seat cost
When you join the GrabFamily Loan Programme, you will receive a car seat (worth $299) on loan for a $200 refundable deposit
π‘ Earn at no extra cost: As long as you remain active and return the seat in its original condition, your deposit is fully refunded. It's additional income with zero upfront costs!
How do I maintain an active status
How do I maintain an active status
β¨ Active status requirement
β¨ Active status requirement
To stay active on Family, complete at least 4 rides per month on Kids (Age 1-7)
π΄ 3-month inactivity condition
π΄ 3-month inactivity condition
If you fail to meet the active status requirement for 3 consecutive months, you will not be eligible for a deposit refund
π Ownership transfer and charges
π Ownership transfer and charges
If you fail to fulfill the active status requirement for 3 consecutive months, the loaned car seat will be deemed sold to you at the retail price of $299
Deposit: Your $200 deposit will be forfeited and applied toward the cost
Top-up charge: A final charge of $99 will be billed to your account to cover the remaining balance
What happens if my activity falls?
What happens if my activity falls?
If you complete 3 or fewer rides in a month on Kids (Age 1-7), you will be considered inactive on Family
To help you stay on track, we will send monthly in-app notifications if your activity falls below the requirement so you can resume your active status and maintain eligibility
Alternatively, you may exit the programme at any time and receive a full deposit refund by returning the car seat in its original condition
β οΈ If you remain inactive on Family and the car seat is not returned for 3 consecutive months, your deposit will not be refundable (Ownership transfer and charges β)
Frequently asked questions
Frequently asked questions
What happens if I do not have the restraints handy?
What happens if I do not have the restraints handy?
You should only toggle on Family services when your child restraints are available and ready for use in your vehicle.
If you are found to be online without the required equipment, a strike will be issued to your account. Upon 3 strikes, your access to Family jobs will be removed.
What happens if my child restraint is damaged or stolen?
What happens if my child restraint is damaged or stolen?
The loaned car seat remains the property of Grab. Please ensure it is returned in its original condition, otherwise your deposit may be forfeited.
How do I stop receiving Family jobs?
How do I stop receiving Family jobs?
If you no longer wish to take Family jobs, please return the car seat to us at Grab@Tampines to process your refund and exit the programme.
Am I subject to the minimum trip requirement if I purchased the car seat?
Am I subject to the minimum trip requirement if I purchased the car seat?
No, this requirement applies exclusively to driver-partners under the GrabFamily Loan Programme.
This ensures that loaned car seats are being utilised effectively to provide a reliable service for families, while allowing us to better support our active driver-partners.
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