Positive Culture as the Outcome

How Lululift Culture Sustains Change

Positive culture is not about avoiding challenges - it's about equipping leaders to support people through them

Key Concept Applied

• Strengths-based development instead of deficit-only feedback

• Psychological Capital (hope, efficacy, reislience, optimism)

• Burnout prevention as a leadership responsibility

• Recognition systems tied to values and behaviors

Organizational Impact

• Higher engagement and retention

• Reduced burnout during peak retail sessions

• Stronger internal culture reflected in guest experience

Culture Change Roadmap

Purpose

The Culture Change Roadmap provides a structured, phased plan for embedding trust, candid communication, and positive leadership across Lululemon stores and teams. It ensures culture change is intentional, measurable, and sustainable over time. 

What it includes:

• Phased implementation plan (short-term wins, mid-term adoption, long-term sustainability)

• Key milestones and success metrics tied to engagement, retention, and team trust

• Leadership behaviors to model at each phase

• Alignment between individual leadership development and organizational culture goals

How It's Used: 

Senior leaders and managers use this roadmap to understand what happens when, how culture change is supported, and how progress will be measured. It creates accountability while helping teams see culture change as a long-term investment rather than a one-time initiative.