Embedded Files
Guest conflict is an inevitable part of retail, but how we respond determines the outcome.
This module equips leaders with structured language and recovery strategies to de-escalate tension while protecting both the guest experience and team morale.
How this will benefit both employees and management
How this will benefit both employees and management
Employees will feel more confident and less anxious when handling difficult guest situations.
Managers will experience fewer escalations, stronger consistency in guest handling and improved team confidence.
Click on the button below to access practice tools
Page updated
Google Sites
Report abuse