Embedded Files
Overview
Overview
Purpose: Root cause analysis (RCA) is a systematic approach to problem-solving by identifying why the problem occurred and how to address them.
Purpose: Root cause analysis (RCA) is a systematic approach to problem-solving by identifying why the problem occurred and how to address them.
What You'll Learn: Walk through steps of how to conduct a root cause analysis.
What You'll Learn: Walk through steps of how to conduct a root cause analysis.
S3_FACILITATION GUIDE - Fishbone Diagram.pdfUsing the Facilitation Guide
Using the Facilitation Guide
Prior to meeting, Steps 1 (DSA) and 2 (process mapping) should have been completed. This Facilitation Guide walks through the purpose, agenda and speaking points, and homework for the NPHI to successfully implement a gap/root cause analysis exercise. [additional detail]
Below are materials to support the gap/root cause analysis exercise.
S3_PRESENTATION - Fishbone Diagram.pptxPRESENTATION
A visual aid to support workshop facilitation.
S3_TOOL - Fishbone Diagram Template ASQ.xlsTOOL
TOOL
This template created by ASQ illustrates a fishbone diagram and will assist NPHIs to re-create their own.
S3_TOOL - Fishbone Diagram Worksheet.pdfWORKSHEET
This empty worksheet can be used to develop a fishbone diagram.
This empty worksheet can be used to develop a fishbone diagram.
READING
The American Society for Quality article describes a Fishbone diagram, its uses, and how to develop one.
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