User Guide
Embedded Files
USER ACCESS
There are different types of user access on the myRLC Home app.
There are different types of user access on the myRLC Home app.
Each user type has different access to the various features of the app - whether you're a buyer, a homeowner, a renter, or all of these combined, the features you access per unit are customized to fit your needs.
If I edit my profile in the app, does it also update my contract?
If I edit my profile in the app, does it also update my contract?
No. The profile information indicated in the app is limited to your app-registered information, and will not impact your contract details.
If I edit my profile in the app, does it also update my Resident Information?
If I edit my profile in the app, does it also update my Resident Information?
No. The profile information indicated in the app is limited to your app-registered information, and will not impact your resident information submitted to the condominium corporation.
How do I access my user profile?
How do I access my user profile?
On log in, select a property
Click "Settings" on the bottom right hand side of your screen
Click on "View Profile" for your app-related profile information
HOW TO REGISTER
Click the "Sign Up" button
Read to the bottom and accept the terms & conditions
Read to the bottom and accept the privacy policy
Input your profile information
Select which user type applies to you
Enter the OTP sent to your email (inbox or spam folder)
Enter your nominated Password
Enter & Confirm your nominated PIN
Click "Start Linking My Account" to get access to your properties
How do I sign up to myRLC Home app?
How do I sign up to myRLC Home app?
On the home screen, click the "Sign Up" button, and proceed with the steps.
As part of your myRLC Home app profile creation, you will be asked to provide your personal information.
I am trying to sign up, but it says my email format is invalid. What do I do?
I am trying to sign up, but it says my email format is invalid. What do I do?
Kindly check if you entered a valid email format with no extra spaces.
If you signed up to the BETA version last December 2022, you don't need to sign up again. Simply log in using the same credentials you used in the BETA version. Please update your app from the Apple App Store or Google Play, to access the full features.
Where will I receive my OTP?
Where will I receive my OTP?
You will receive an OTP to verify your email address. Please check your inbox or your spam folder.
I already signed up during the December 2022 BETA version of the myRLC Home app. Do I need to sign up again?
I already signed up during the December 2022 BETA version of the myRLC Home app. Do I need to sign up again?
No. You can use the same credentials you used last December 2022 to log in to your account.
Please update your app to the latest version on the Apple App Store or Google Play, in order to access the full features of the myRLC Home app.
APP ACCOUNT DELETION
What happens if I delete my account?
What happens if I delete my account?
Deleting your account on the myRLC Home app will remove your access to the buyer and/or resident features of the app
You will no longer be able to access data inputted and/or submitted in the app (such as request & inquiry tickets, or resident forms & passes)
You will not be able to log in again using your credentials
myRLC Home app account deletion will not impact your contract
Will I be able to recover my data after I delete my account?
Will I be able to recover my data after I delete my account?
You will no longer recover transaction data in the app (such as buyer request tickets, or resident forms & passes).
For buyers, your contract information will not be affected
Can I sign up again using the same credentials as my deleted account?
Can I sign up again using the same credentials as my deleted account?
Yes, you can sign up again using the same credentials as your deleted account. But you cannot recover the transaction data (such as buyer request tickets, or resident forms & passes) of your previously created app account.
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