1. You have two ways to get access to your condo resident features on sign up.

1.1 After creating your myRLC Home app profile, click the "I am a Resident (Homeowner/Renter), and I only want to get access to the condo resident features", or

1.2 After successfully linking your buyer account, click "Link myRLC.com Resident Account"

2. Your myRLC Home app registered email address will be displayed. Click "Proceed" so our system can check if you already have existing credentials.

1. • If this is your first time to request access to the condo resident features (across all your properties), proceed to item 4.1.

   • If you have previously requested access to the condo resident features (regardless of property), proceed to 4.2.1

2.1 If your email matches our records, you will proceed to a success page.

2.1.1  You can access the condo resident features of your myRLC.com units.

• If the unit you want to get condo resident access to is not part of your myRLC.com data, repeat the process, and proceed to 2.2.1

2.2 If your email does not match our records, you will see an Invalid Credentials pop-up

2.2.1  Select your property details: Property Name, Building Number, Unit Number

2.2.2 Click the "Link Resident Access" button, you will proceed to a success page.

2.2.3 Wait for the approval of your building admin to get access to the condo resident features of your enrolled unit/s.

Yes. If you link both your buyer account and you resident account on the myRLC Home app, you can access the all the features for your property.

Users can only get access to buyer  account (property) information if they provide valid buyer details. While the approval of the building manager is needed to gain resident access. 

Make sure your data is secure to avoid unauthorized access. 

No. Access to the condo resident features of the app is not automatic. As a homeowner, you still need to request approval from the condominium corporation, even if you have buyer access for the property.

1. Click on the "My Properties" tab on the bottom of your screen

2. Click on the "Get Access" button on the bottom of your screen

3. Among the options, select "I am a Resident (Homeowner/Renter), and I only want to get access to the condo resident features"

4. Click "Proceed" so our system can check if your email address already has existing credentials.

   • If this is your first time to request access to the condo resident features (across all your properties), proceed to item 4.1.

   • If you have previously requested access to the condo resident features (regardless of property), proceed to 4.2.1

4.1. If your email matches our records, you will proceed to a success page.

4.1.1  You can access the condo resident features of your myRLC.com units.

• If the unit you want to get condo resident access to is not part of your myRLC.com data, repeat the process, and proceed to 4.2.1

4.2 If your email does not match our records, you will see an Invalid Credentials pop-up

4.2.1  Select your property details: Property Name, Building Number, Unit Number

4.2.2 Click the "Link Resident Access" button, you will proceed to a success page.

4.2.3 Wait for the approval of your building admin to get access to the condo resident features of your enrolled unit/s.

The myRLC.com Residents account account can be accessed at https://myrlc.com/login by homeowners and tenants of RLC Residences properties to contact the condominium corporation.

You can easily link your web profile if you signed up using the same email address on the app.

For homeowners and tenants that used a different email address, your request to get access to the resident features of your property needs to be approved by the building admin team for security purposes.

No. All first time users of the myRLC Home app, must sign up and create a new account. The log in credentials for myRLC.com is only valid for the web access, and not the myRLC Home app.

Yes, you can still access this websites, but we will slowly disable the site starting November 01, 2023. Submissions via myRLC.com (web) will not be reflected in the app and vice versa.

We encourage homeowners and renters to download the myRLC Home app, as this gives you more information and additional features to help you manage your property.

On sign up, when you choose to get access to the condo resident features of the app, an "Invalid Credentials" screen will appear since your myRLC Home App registered email address does not match a myRLC.com residents portal record.

Click "Continue"  to manually input your property details. This will be approved by the building admin team for security purposes.

Yes, both homeowner and renters can register to the myRLC Home app, and get access to the condo resident features. 

The building admin team will review your renter access requests, and approve / disapprove this based on the current Resident Information Sheet submitted for the property.

No. Tenants only have access to the condo resident features of the app, if they only requested for resident access.

There are different types of user access on the app, and information displayed is based on the access type. Only users that have provided valid buyer details shall get access to buyer-related information. Make sure your data is secure to avoid unauthorized access.

We will send a notification email to the Primary Buyer for successfully processed buyer account linking. You may reach out to our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for concerns about unauthorized access to your buyer details.

You may reach out to our Property Management Office for resident concerns at RLCResidences.PMO@robinsonsland.com

or reach out to your building manager.