User Guide
Embedded Files
BUYER ACCESS - Payments
The Payments page has
Online Transactions
Online Payment - to pay online, and learn how to pay thru other online channels
Proof of Payment / Remittance - to submit your proof of payment thru other payment channels
Other Payment Options
Auto Debit Arrangement - to learn how to apply for ADA, and to monitor existing ADA transactions
Bank Loan - to see the latest loan rates from accredited banks
Post-Dated Checks - to learn how to submit your PDCs, and to monitor existing PDC transactions
Transaction History
Statement of Account
Official Receipts
BUYER ACCESS - Online Payment (Credit / Debit Card)
Choose whether you want to pay now or see previous transactions
Select to pay now for your "Monthly Amortization"
Select "Credit/Debit Card"
Enter the "Amount to Pay" on the payment details page, and click "Proceed to Payment Gateway"
Users will be redirected to the Payment Gateway to select their preferred payment method.
A success or failed transaction screen will be displayed after online payment processing.
My online payment transaction failed, what do I do?
My online payment transaction failed, what do I do?
If the app is unable to process your online payment request as of the moment, please try again later.
For any concerns, contact our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com
My online payment transaction was approved, but my payment details are not updated. What do I do?
My online payment transaction was approved, but my payment details are not updated. What do I do?
The approval status indicated is regarding the successful transaction with our partner bank's payment gateway.
Please give our team 3-5 working days to validate your online payment. You may refer to your official receipts for successful transactions.
I am a fully paid buyer, why can't I access the "Pay Now" function?
I am a fully paid buyer, why can't I access the "Pay Now" function?
The online payment feature is disabled for fully paid buyers to avoid accidental overpayments via the app for your monthly amortization.
Once you move in to your property, you will be can opt to get access to online payments for your bills & condo dues.
BUYER ACCESS - Online Payment (Other Payment Options)
Select any item under "Other Payment Options"
The page will display instructions on how to process your monthly amortization payments via other online payment channels.
Follow the instructions to proceed payment via:
Easy Payment Card (EPC)
City Payer
BDO Bills Payment
I paid my monthly amortization through the other payment options. Why is it not reflecting in my "Transaction List"?
I paid my monthly amortization through the other payment options. Why is it not reflecting in my "Transaction List"?
Only online payments via the myRLC Home app will be reflected under the online payment transaction list.
If you have concerns about your payment, please contact our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for assistance.
BUYER ACCESS - Proof of Payment / Remittance
Users can submit your proof of payments / remittance via the myRLC Home app.
Users can also view recent proof of payment submissions done via the app
(Note: If submitted via other means, data will not be reflected)
Click "Submit Proof of Payment"
Input the necessary information and upload a photo of your proof of payment
It takes our team 3-5 working days to validate your payments.
You may refer to your official receipts for successful transactions.
How will I know if my submitted proof of payment is now posted?
How will I know if my submitted proof of payment is now posted?
Please give our team 3-5 working days to validate your submission.
You may refer to your official receipts for successful payment transactions of monthly amortization.
I submitted my proof of payment via other methods. Why is it not reflecting in the "Recent Submissions"?
I submitted my proof of payment via other methods. Why is it not reflecting in the "Recent Submissions"?
Only proof of payment uploads done via the app are reflected in the "Recent Submissions".
If you have concerns about previous submissions, please contact our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for assistance.
BUYER ACCESS - Other Payment Options (Auto Debit Arrangement or Post Dated Checks)
Depending on the currently enrolled mode of payment for monthly amortization, data will be reflected under either Auto Debit Arrangement (ADA) or in Post Dated Check (PDC)
You can see instructions on ADA/PDC processing, and get updates on your payment status.
Where can I read the instructions on how to submit my Auto Debit Arrangement (ADA) or Post Dated Checks (PDC)?
Where can I read the instructions on how to submit my Auto Debit Arrangement (ADA) or Post Dated Checks (PDC)?
For Auto Debit Arrangement enrollments, click on "Submit ADA Enrollment Request" to read through the guidelines specified per bank. Each bank has a different set of instructions, so make sure your read through before you submit.
For Post Dated Checks (PDC), click on "PDC Submission Guide" for detailed instructions.
I uploaded my Auto Debit Arrangement (ADA) forms via the myRLC Home App. Is this enough to start the process?
I uploaded my Auto Debit Arrangement (ADA) forms via the myRLC Home App. Is this enough to start the process?
No. All original, duly signed forms must be sent to the Accounts Receivable Department: City Life Gallery, Lower Level, East Lane, Robinsons Galleria, EDSA cor. Ortigas Avenue, Quezon City, 1100
Submitting ADA Enrollment Requests via the myRLC Home app is simply a convenience provided for International ADA clients to be able to submit an advance copy.
How will I know if my Auto Debit payments have been processed?
How will I know if my Auto Debit payments have been processed?
You may view your auto debit status under "View Check Status".
Acknowledged: Check is received by RLC, for deposit on due date
Deposited: Processed with Official Receipt
Move Deposit: Changed Deposit Date
On-Hold: RLC-Initiated holding of check due to discrepancy
Pulled Out: Client-requested pull out of check
Replaced: Originally issued check is replaced with new check
Bounced: Check is dishonored by bank
BUYER ACCESS - Other Payment Options (Bank Loan)
Special loan rates for RLC buyer with our partner banks can be accessed on the myRLC Home app.
Coordinate with your preferred bank regarding loan application.
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