User Guide
Embedded Files
PUSH NOTIFICATIONS
Push notifications are turned on by default
To turn off push notifications, go to the app's Settings, and toggle off Push Notifications
Inbox will still be updated with in-app notifications, even if Push Notifications is toggled off
Click Settings on the bottom toolbar
Toggle Push Notifications on/off
In-app notifications under Inbox
BUYER ACCESS NOTIFICATIONS
As a buyer, what updates will I receive push / in-app notifications for?
As a buyer, what updates will I receive push / in-app notifications for?
Buyers will receive push notifications for updates on their account (property):
Contract to Sell (CTS) status update
Document Requirement status updates
Auto Debit Arrangement Transactions status updates, or
Post Dated Check Submissions status updates
Statement of Account updates for monthly amortization
Official Receipt updates
Latest Updates
Viewing Schedule Invites
Buyer Punchlist Update
Will my co-buyer or authorized representative receive the same notifications on their app?
Will my co-buyer or authorized representative receive the same notifications on their app?
Yes. All users with access to your account will receive the account-related buyer notifications.
Make sure your data is secure to avoid unauthorized access.
I am a buyer, and I have my unit rented out, can my tenant also receive buyer notifications?
I am a buyer, and I have my unit rented out, can my tenant also receive buyer notifications?
No. Tenants only have access to the condo resident features of the app, if they only requested for resident access.
There are different types of user access on the app, and information displayed is based on the access type. Only users that have provided valid buyer details shall get access to buyer-related information. Make sure your data is secure to avoid unauthorized access.
We will send a notification email to the Primary Buyer for successfully processed buyer account linking. You may reach out to our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for concerns about unauthorized access to your buyer details.
RESIDENT ACCESS NOTIFICATIONS
As a resident, what updates will I receive push / in-app notifications for?
As a resident, what updates will I receive push / in-app notifications for?
Residents will receive push notifications for updates on their property:
Approval update of their resident account access request
Validation update for bills & condo dues proof of payment submissions
Approval update for submitted Forms & Passes
Resident Support Center updates
Statement of Account updates for bills & condo dues
Billing Statement updates for bills & condo dues
Official Receipt updates
Latest Updates
I am a homeowner, and have my unit rented out. Will by tenant receive the same resident notifications?
I am a homeowner, and have my unit rented out. Will by tenant receive the same resident notifications?
Both homeowners and renters will receive notifications for the following:
Statement of Account updates for bills & condo dues
Billing Statement updates for bills & condo dues
Official Receipt updates
Latest Updates
Notifications for all other user-initiated items will only notify the sender.
Is there a way for me to limit the information my renter can access?
Is there a way for me to limit the information my renter can access?
No. Currently both homeowner and renter will see the same information (except for user-initiated transactions).
What is a user initiated transaction?
What is a user initiated transaction?
These are transactions submitted by a user in the app, such as Proof of Payment submissions, Forms & Passes submissions, and Resident Support Center tickets.
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