HOW TO GET BUYER ACCESS
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Get Buyer Access Entry Points:
On first time sign up
On log in, go to "My Properties", and click "Get Access"
Select "Yes, I want to get Buyer access to my property" and enter the required buyer information
If data is valid, you will see a success screen
You can get Resident access after this step, or skip and start exploring the app
How do I get access to my buyer account on sign up?
How do I get access to my buyer account on sign up?
After creating your myRLC Home app profile,
Click the "Start linking my accounts" button on the success page, and click "Continue" on the next page
Select "Yes, I want to get Buyer access to my property"
Enter the following required information:
Buyer ID or Primary Buyer Email Address
Any Contract Number (if multiple contract number, choose only 1)
If buyer information is valid, user will be redirected to a success screen
I don't know my buyer details. Can I still sign up to the myRLC Home App?
I don't know my buyer details. Can I still sign up to the myRLC Home App?
You can find your buyer information in the Welcome Letter emailed to you by do-not-reply@robinsonsland.com when you reserved your unit.
Kindly check your email inbox, then select “Yes, I want to get Buyer access to my property” from the options.
You can also opt to get buyer access later to complete your myRLC Home app sign up process. After creating your myRLC Home app profile,
Click the "Start linking my accounts" button on the success page, and click "Continue" on the next page
Select "No, I don't want to get property access at this time"
You will be redirected to the app home page.
Note that by skipping this step, the details of your properties will not be reflected in the app.
To get buyer access later, go to "My Properties", and click the "Get Access" or "Link Your Account Now" button
What is the difference between the Buyers Portal (web) and the myRLC Home App?
What is the difference between the Buyers Portal (web) and the myRLC Home App?
For longtime buyers, The Buyers Portal is no longer accessible. You may instead make your payments via the myRLC Home app.
ALL buyers will be asked to download the myRLC Home app from the Apple App Store or Google Play, and sign up to create an app account.
On sign up, you can link your profile by inputting your Buyer ID and Contract Number, and have access to the same information as the Buyers Portal (and more!).
I already have an existing Buyers Portal (web) account, do I need to create a new account on the myRLC Home app?
I already have an existing Buyers Portal (web) account, do I need to create a new account on the myRLC Home app?
Yes, you need to sign up again on the myRLC Home app even if you have an existing Buyers Portal (web) access.
With the launch of myRLC Home app, we want to ensure that all users can easily get access to their previous (web) account data.
Can I still use the web version of the Buyers Portal?
Can I still use the web version of the Buyers Portal?
No, you can no longer access the Buyer's Portal. We have slowly been disabling available features starting November 01, 2023.
We encourage ALL buyers to download the myRLC Home app, as this gives you more information and additional features to help you manage your account (property).
I purchased multiple properties from RLC Residences, do I need to link each of my contract numbers on the app?
I purchased multiple properties from RLC Residences, do I need to link each of my contract numbers on the app?
No, as long as your purchased property is under the same Buyer ID, you only need to input any one (1) of your contract numbers to proceed. All the contracts attached to your Buyer ID will automatically be reflected on your app profile.
Attempting to link another contract will display an "Invalid Credentials" error.
I have multiple properties, but under different Buyer IDs. Can I add all of my contracts to my app account?
I have multiple properties, but under different Buyer IDs. Can I add all of my contracts to my app account?
No, only one (1) Buyer ID is allowed per myRLC Home app account.
You would need to create a new myRLC Home app account, using a different email address, in order to access the property information under your 2nd Buyer ID.
You may reach out to our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for more informatio
I am a new buyer, and have never accessed the Buyers Portal (web). Why do I still need to link this account?
I am a new buyer, and have never accessed the Buyers Portal (web). Why do I still need to link this account?
You need to input the same required buyer information as existing Buyers Portal (web) users, in order to access your account (property) data on the myRLC Home app.
On sign up, you can link your profile by inputting your Buyer ID and Contract Number.
I am a new buyer, and I received an email with log in credentials for the Buyers Portal (web). Do I use the same credentials to log in to the myRLC Home app?
I am a new buyer, and I received an email with log in credentials for the Buyers Portal (web). Do I use the same credentials to log in to the myRLC Home app?
No. All first time users of the myRLC Home app, must sign up and create a new account. The log in credentials you received via email is only valid for your Buyers Portal (web) access, and not the myRLC Home app.
I want to purchase a new property, do I eventually need to link this new contract to the myRLC Home App?
I want to purchase a new property, do I eventually need to link this new contract to the myRLC Home App?
No, as long as your purchased property is under the same Buyer ID, your newly purchased property will automatically be reflected on your app profile. No additional steps are needed for users.
Can another myRLC Home account access my buyer / property information?
Can another myRLC Home account access my buyer / property information?
It is possible for multiple users to get access to buyer account (property) information, as we aim to provide convenience to you and your authorized representative/s. Users can only get access to buyer account (property) information if they provide valid buyer details. Make sure your data is secure to avoid unauthorized access.
We will send a notification email to the Primary Buyer for successful buyer account linking. You may reach out to our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for concerns about unauthorized access.
As the primary buyer, will I be informed if there is any unauthorized linking to my buyer information?
As the primary buyer, will I be informed if there is any unauthorized linking to my buyer information?
It is possible for multiple users to get access to buyer account (property) information, as we aim to provide convenience to you and your authorized representative/s. Users can only get access to buyer account (property) information if they provide valid buyer details. Make sure your data is secure to avoid unauthorized access.
We will send a notification email to the Primary Buyer for successful buyer account linking. You may reach out to our Customer Relations Ambassador at RLCResidential.WeCare@robinsonsland.com for concerns about unauthorized access.
Who can I contact for any questions related to my buyer access on the myRLC Home app?
Who can I contact for any questions related to my buyer access on the myRLC Home app?
You may reach out to our Customer Relations Ambassador for buyer-related concerns.
Trunkline: +63 (02) 8397-1888 loc. 32683 to 85
Viber, WeChat, WhatsApp: +63 998 840 4292
Email: RLCResidential.WeCare@robinsonsland.com.
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