Onboarding with FairPrice Marketplace

Step 1: Look out for an email from cwfnotification@fairprice.com.sg to the activation of your temporary seller account.

The email will include:

→ A link to download all the onboarding documents and instructions

→ The Seller Enrolment activation link to access your temporary seller account

Step 2: Prepare the following onboarding documents.

The following documents/forms need to be filled in and submitted during onboarding:

• Marketplace Agreement

• Suppliers Particulars form (if applicable)

• Interbank GIRO Credit Authorization form

• Soft copy of your ACRA Business Profile generated within the last 6 months (If applicable)

• Bank Transfer Proof (If Applicable)

• Fill up the Suppliers Operational Information form

*Instructions to download the required onboarding documents and form can also can be found via the link in the temporary account activation email.

Step 3: Activate the temporary seller account and set your password, click on the Seller Enrolment tile to submit your onboarding documents.

*Do remember to store your password somewhere safe, as the same password will be used to login to the Seller Portal!

Click on the 'Seller Enrolment' tile.

Step 4: Submit your prepared onboarding documents by selecting the appropriate file you are uploading from the drop down menu.

To upload the onboarding documents:
a. From the dropdown menu, select the type of document you are uploading
b. Click on the ‘Upload’ button to select the file to upload
c. Once uploaded, the file can be viewed by clicking on the link, or can be deleted by clicking on the ‘X’ button

*NOTE:
NEW FairPrice vendors: Please upload all 5 onboarding documents.
EXISTING FairPrice vendors: Please upload the Marketplace Agreement and 4 blank files (png).

Fill up the rest of the form.

Once all onboarding documents and files have been uploaded, and all mandatory fields in the form is filled, click on submit! Do make sure that you see this ‘Success’ pop-up which will indicate that submission to our system has been completed.

NOTE: This is a one-time submission due to security reasons. As long as you do not logout, you may still change the information on this page and click ‘Submit’ to update the form.

Once the window is closed, or the account is logged out, you will not be able to edit the form after submission.

Step 5: Our finance team will review the documents submitted and if approved, your official Seller Account will be activated.

For notification of access to your official Seller Account, you will receive an email with the login link to the seller portal, where you can start listing your products with us! The login credentials are stated in the email.

*Do remember to save the link to access the Seller Portal again next time!