IF

If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?

Yes, you can return your order at the time of delivery.

If I paid for my order with Shukrans and then cancelled the order before dispatch, how is my refund processed?

If you cancel the order before dispatch, the Shukrans you've spent will be credited back to your Shukran Pay wallet.

If I paid for my order with Shukrans and then returned it to a store, how is my refund processed?

When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran Pay wallet.

If I buy a product partly with cash and partly with Shukrans or a Credit Voucher, and then return it to a store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using Shukrans or a Credit Voucher will be returned to you either as a new Credit Voucher or refunded to your Shukran Pay wallet.

You can also opt to receive your full refund in your Shukran Pay wallet or as a Credit Voucher.

If I return a product that I bought with a Credit Voucher to a store, how is my refund processed?

We'll first check your products. Once that's done, you can opt either for a Credit Voucher, or a refund to your Shukran Pay wallet.

If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Voucher ?

No, we're sorry, you will not be able to split your refund in any way.  

If you've paid by cash, you can opt for a cash refund, a Credit Voucher  (if your wallet is not activated) or a refund to your Shukran Pay wallet.

If you've paid by card, you'll receive a refund to your card or Shukran Pay or Credit Voucher (if wallet is not activated). 

Your Credit Voucher will be valid for 12 months from the date of issue, and can be used to shop any Landmark Group brand, online or in-store.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

f you've paid by Credit or Debit Card, here's how long it will take:

• 2-3 business days to receive your returned items.

• 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.