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Knowledge base and training agenda Qatar
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Opening and Closing Lines:
Hybris
Freshdesk
GDMS
CRM
Warranty
Warranty Bed set&Beds
What is covered?
What is not covered?
Wardrobes
What is covered?
What is not covered?
Components covered
Mattresses
What is not covered?
What is covered?
My Account
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
Is my account and payment information secure?
Payments
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Shipping
When will I receive my furniture and what will my delivery charges be?
When will I receive my household items and what will my delivery charges be
When will I receive my order?
What if I am not at home when my order arrives?
Tracking and Delivery
When will I receive my order?
Can I change my delivery address after I've placed my order?
How do I select a delivery date and time for my Home Centre furniture?
Do I need to hand over my Cash on Delivery payment before my products are a
Returns Process
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
I just returned my order. When will I receive my refund?
I just cancelled an order. When will I get my refund?
Returns Policy
What is your policy on returns?
Are there products I cannot return by raising an online return request?
Can I exchange my purchase for another product?
What is Shukran Pay?
What if I want to return part of an order that came with a voucher?
What if I want to return a product that was part of a Buy 1 Get 1 Free offe
I paid for an order with ...
I’ve just returned my Cash on Delivery order. Will my Cash on Delivery char
Where can I spend my Credit Voucher?
I bought a product by paying Cash on Delivery and returned it to store in e
Charity amount?
IF
Refund Methods
Cash
In-store Refunds
Online Refunds
Visa / MasterCard
Online Refunds
In-store Refunds
Apple Pay
Online Refunds
In-store Refunds
My Credit
Online Refunds
In-store Refunds
Shukran
Online Refunds
In-store Refunds
pay Pal
Online Refunds
In-store Refunds
Tabby
Online Refunds
In-store Refunds
Voucher refund
Orders
How do I order products online?
Can I place an order without opening an account?
Can I place an order over the phone?
Can I place an order for a product that's out of stock ?
What factors should I consider before placing an order for a large item?
How do I cancel my order?
Will I be charged for delivery?
Can my items be delivered internationally?
Can I add items to my order?
Click & Collect
How does Click & Collect work?
How do I place an order for Click & Collect?
Do I get any additional benefit by placing a Click & Collect order?
How much does it cost and when will I be able to collect?
Which store will my order go to?
How can I pay for my Click & Collect order?
Can I cancel my order?
How will I know when my Click & Collect order is ready?
How can I return my Click & Collect order?
I am unable to select my preferred store for click & collect
Knowledge base and training agenda Qatar
In-store Refunds
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