If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you've paid by Credit or Debit Card, here's how long it will take:

• 2-3 business days to receive your returned items.

• 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

Your Cash on Delivery charge will only be refunded if you return your entire order.

Here’s how it works: 

Return to store – If you paid by cash and then returned a product to the store, you can get a cash refund. You can also opt for a Credit Voucher or get a refund to your Shukran Pay wallet.

Call for a pickup – You can ask Customer Support to transfer your refund to your bank account or opt for a refund to your Shukran Pay wallet. Guest users can opt for a Credit Voucher. 

Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to your Shukran Pay wallet, while guest users and users who have not activated Shukran Pay will get a Credit Voucher.

Credit Vouchers are valid for 12 months from the date of issue and can be used online and in-store.

Refunds to Shukran Pay wallet can be checked in the Shukran Pay section under My Account and can be used to shop any of our brands online or in-store.

I paid for an order with my Shukrans and then cancelled the order, what happens to my balance?

The amount will be refunded to your Shukran Pay wallet. You can check the updated balance in My Account.

I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

Sure. You can use the Return Voucher again after an email confirmation from us.

I paid for part of my order with Shukrans or a Credit Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. You’ll receive a refund for the same amount to your Shukran Pay wallet. You can then use your Shukran Pay balance to shop any of our brands, online or in-store. . 

If you're a guest user or a registered user who has not activated your Shukran Pay wallet, we will issue a new Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue, and can be used to shop any of our brands, online or in-store. 

I paid for part of my order using either Shukrans or Credit Voucher and the rest of it with a Credit Card, Debit Card, PayPal or Tabby. I want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll credit back the balance you spent through Shukrans to your Shukran Pay wallet. 

If you're a guest user or registered user who has not activated Shukran Pay wallet and used a Credit Voucher, we will issue a new voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue, and can be used to shop any of our brands, online or in-store.

The remaining amount will be refunded to your Credit Card, Debit Card, PayPal or Tabby account, depending on your payment method.

I paid for an order using a Credit Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

If you want to return a part of your order, we will issue a new Credit Voucher, or a refund to your Shukran Pay wallet. The rest of the amount will be refunded to your Credit or Debit Card. 

This could work in the below manner:
Imagine an order with three products worth QAR 20 each, having a total value of QAR 60. The order was paid for with a Credit Voucher or Shukrans worth QAR 30 as well a Credit or Debit Card. If you return two products, your refund of QAR 40 will be split between a Credit Voucher or Shukran Pay, worth QAR 20 (refund of QAR 10 for each product) and a Credit or Debit Card refund worth QAR 20 (refund of QAR 10 for each product).