Clients with limited health literacy often struggle to understand health-related information. By adjusting the communication skills of physiotherapists, we can ensure that the information is presented in a clear and easily understandable manner, thereby increasing their access to essential healthcare knowledge.

HL consultation skills are defined as the communication and client educational strategies that fit the needs of clients with LHL, for example, using plain language, teach-back and skills related to shared decision making and promoting self-management.

The developed communication skills training activities are classified into 5 categories:

1.   Gathering Information from clients with LHL

2.   Providing Information to clients with LHL

3.   Shared Decision Making with clients with LHL

4.   Cases (Artritis, COPD, Diabetes)

5.   Clinical Simulations 

You can use the Manual for teachers for guiding a roleplay and simulations to be well prepared for the roleplays and simulations.

You can assess students' communication skills by using the developed reflection tool during learning activities, assessment and internship.

Each learning activity can be used and adapted according to individual needs. In this section you will find the PDFs available to download. You have the opportunity to make adaptations, as well as to translate the materials into the local language. In the Handbook under “Additional materials”, you will find the Word documents directly available to download.

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