Online Counselling, Helplines & Courses

Head to Health

Head to Health can help you find digital mental health services from some of Australia’s most trusted mental health organisations.

Provided by the Australian Department of Health, Head to Health brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.

NewAccess

NewAccess is a free and confidential mental health program, developed by Beyond Blue and delivered by Wellways.

It's designed to support people 12 years and over who may be feeling stressed or overwhelmed about the challenges in life. Challenges can range from work or relationship issues to the distress associated with emergencies and disasters such as bushfire, drought or flood.

NewAccess South Eastern NSW

Call 1300 921 535 or enquire on the website.

The program is available for people living in South Eastern NSW, from Helensburgh to the Victorian border, and across to Yass and the Snowy Mountains.

eheadspace

eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional. eheadspace can help with a broad range of issues like bullying, drug and alcohol issues, depression and anxiety, relationships, concerns about friends, fitting in and isolation. (Ages 12 to 25). We are open 9am – 1am, 7 days a week for a 1-on-1 chat.

Kids Helpline

Web counselling lets you connect one-on-one, real time, with a Kids Helpline counsellor, over the web. If you need to talk to someone straight away, phone Kids Helpline on 1800 55 1800 and speak with a counsellor in person. Web counselling is open 24/7 - 365 days. (All Ages)

Beyond Blue

We all have good days and bad days. Then there are those days when something isn't quite right, you've got something on your mind, or things just seem too much. Whatever it may be, sharing the load with someone else can really help. So no matter who you are, or how you're feeling, you can talk it through with us. Phone available 24 hours, online chat 3pm - 12am 7 days. (All Ages)

1800RESPECT

If you or someone you know is experiencing violence or abuse, you can contact 1800RESPECT on 1800 737 732 or through online chat available 24 hours a day, seven days a week.  (All Ages)

Suicide Call Back Service

24/7 telephone and online counselling to people aged 15+ who may be suicidal, be caring for someone who is suicidal, be bereaved by suicide

Lifeline

7pm to midnight AEST

When the service is available a connect with Lifeline button will appear in the lower right corner of the screen. Click this button to commence a live chat.

Full Stop Australia

Our expert counsellors are all trauma specialists. This means they understand the impacts of violence. They can work with each person in the way that suits them best.Our counsellors are available 24 hours a day, seven days a week by telephone or online. We also provide face to face counselling at some women’s health centres in NSW.

QLife

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Butterfly Foundation

We're open 8am – midnight, 7 days.

Yarning SafeNStrong (YSNS)

VAHS have established a free and confidential counselling service for Aboriginal and Torres Strait Islander Peoples. Yarning SafeNStrong (YSNS) is available to people and families who need to have a yarn with someone about their wellbeing.

Mental Health Line

It is staffed by mental health professionals who will ask questions to determine if you or, the person you are concerned about, needs ongoing mental health care and how urgently it is needed.

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although we may ask for your first name and some general details, you can let us know if you’d like to remain anonymous.

Suicide Call Back Service is a national 24/7 telehealth provider that offers free professional phone and online counselling for people living in Australia.

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Tools and tips to help young people communicate safely online about suicide

BRAVE Program

The BRAVE Program is an interactive, online program for the prevention and treatment of childhood and adolescent anxiety. The programs are free, and provide ways for children and teenagers to better cope with their worries. There are also programs for parents.

moodgym

moodgym is an online self-help program designed to help users prevent and manage symptoms of depression and anxiety. It is like an interactive, online self-help book which teaches skills based on cognitive behaviour therapy. The program content is suitable for users aged 16 years or older.

e-couch

e-couch is a self-help interactive program with modules for depression, generalised anxiety & worry, social anxiety, relationship breakdown, and loss & grief.It provides evidence-based information and teaches strategies drawn from cognitive, behavioural and interpersonal therapies as well as relaxation and physical activity.

BITE BACK

BITE BACK is Black Dog Institute’s FREE, self-guided online wellbeing and resilience program for young people aged 13 – 16 years old. Evidence shows that using BITE BACK can decrease symptoms of depression and anxiety and increase wellbeing. 

Upcoming group chats for young people

Our safe, supportive and moderated online community provides a great way for young people to connect with others, and share resources that are helpful to them.

There are weekly peer-moderated chats where young people can share tips and experiences with others. 

Confidentiality and the School Counsellor