When something goes wrong, like a security breach or a mistake at work, it's not enough to just quickly talk about what happened and move on. If we don't really dig deep into what happened and why, we won't learn how to stop it from happening again.
So, we need to really focus and look closely at everything that went wrong. We need to ask questions like: Did we ignore any risks? Were there things we should have done to protect ourselves that we didn't? Did we assume things would be okay without really checking? Sometimes, there's not just one reason why something went wrong, but many different reasons.
We also need to be disciplined about it. That means we don't just look for obvious problems like software bugs or bad firewall settings. We need to look at the bigger picture. Maybe the real problem is that our team is overworked, or we don't have the right tools to protect ourselves.
It's like solving a puzzle. We need to carefully examine all the pieces to figure out what went wrong and how to fix it. And often, there's more than one thing that went wrong, so we need to be really thorough.
So, when we do a post-mortem, we have to be intense, disciplined, and really pay attention to all the details. That's the best way to learn from our mistakes and make sure they don't happen again.