Alright, so imagine you're in a group project at school, and something goes wrong, like maybe someone forgets to bring their part of the project, or there's a misunderstanding. That's kind of like an incident. After it's all sorted out, it's good to have a chat about what happened, why it happened, and how to make sure it doesn't happen again.
Review the incident together: Everyone involved in the problem gets together to talk about what went wrong. They figure out exactly what happened and share ideas on how to prevent it from happening again. They might even look at notes or records of what happened.
No blaming: This part is super important. Nobody should be pointing fingers or blaming each other. Everyone works together to figure out what went wrong and how to fix it.
Make a report: After the meeting, someone writes down everything that was discussed, like what went wrong, why it happened, and what they're going to do to stop it from happening again. This report helps remind everyone of what they talked about and what they decided to do.
Share the report: Once the report is done, everyone who was involved in the incident reads it. Also, the bosses or important people in charge read it too. They decide what changes need to happen to avoid the same problem in the future. Sometimes, they might even share the report with other people to show that they're dealing with the problem.
Follow up: If there were any ideas or plans in the report on how to stop the problem from happening again, everyone makes sure those ideas actually happen. They check to see if the changes they decided to make are working.
So, it's basically about learning from mistakes, working together to fix them, and making sure they don't happen again in the future.