When something serious happens at a company, like a big problem with their service or a security breach, a special team called the incident response team jumps into action to figure out what happened and how to fix it. After they've dealt with the problem, they write a report to explain everything that went down. This report is like a summary of the whole incident.
Here's a template they might use to write this report:
Title:
They give the incident a clear name, like "Service XYZ stopped working and affected customers in the ABC region."
Incident date:
This is just the date when the problem happened.
Post-mortem coordinator:
This person is in charge of making sure the report gets done.
Post-mortem committee:
These are the people who will help write the report. They might also include a review committee, which checks the report before it's finished.
Summary of the event:
In a few sentences, they explain what happened, why it happened, how bad it was, and how long it lasted.
Supporting data:
Any graphs, tables, or other info they used to understand what happened.
Timeline of the attack and response:
They make a detailed timeline showing exactly when things happened, like when they first noticed the problem, what they did to fix it, and when everything was back to normal.
Impact:
They describe how the incident affected both people inside the company and customers outside. They might also say how many customer complaints they got.
Incident Response Analysis:
They ask questions like: Did we notice the problem quickly enough? How could we notice problems faster? Did we respond well? How could we respond faster? How did we make sure the problem was completely fixed?
Post-Incident Analysis:
They ask questions like: How did we figure out what caused the problem? How could we figure out causes faster? Could we have done anything to stop the problem before it got bad? Was there a mistake in how we made changes to our systems?
Lessons Learned/Suggestions:
They talk about what they learned from the incident and how they can prevent similar problems in the future. They might suggest changes to how they work and say who should make those changes, how much it might cost, and how long it might take. They also decide if these changes are really important.