OBJECTIVES:

• Numbers and letters;

• Office supplies and furniture vocabulary;

• Telephone protocol and phrases to place and take an order.

STEP 1: ACTIVATE

Verifying and Stimulating Prior Knowledge on Moodle

Overview: This initial phase is designed to assess and activate students’ existing knowledge before introducing new content. Conducted on Moodle, students engage in diagnostic and interactive activities that revisit key concepts related to business transactions and ordering processes.

Activities:

• Diagnostic quiz on vocabulary related to ordering, shipping, and inventory.

• Matching exercises for common phrases used in placing and taking orders.

• Short listening tasks featuring basic ordering dialogues.

• Forum discussion: “Have you ever placed an order online or in-store? What was the experience like?”

Goal: Ensure students have a foundational understanding of the topic and are ready to build new skills in the TRAIN phase.

STEP 2: TRAIN

Building Skills Through Interactive Practice on Moodle

Overview: This phase bridges the gap between prior knowledge and immersive VR practice. Students build confidence and fluency through structured, interactive tasks that simulate real-world business communication.

Activities:

• Role-play simulations using Moodle chat or video tools (e.g., customer vs. clerk).

• Fill-in-the-blank exercises for order forms and invoices.

• Scenario-based writing tasks: responding to customer inquiries or confirming orders.

• Vocabulary builder: shipping terms, payment methods, and product descriptions.

• Mini-assessments to track progress and readiness for VR.

Goal: Prepare students for the complexity and interactivity of the VR experience by reinforcing vocabulary, grammar, and communication strategies.

STEP 3: Experiencing

Real-World Scenarios

Students must have completed STEPS 1 and 2 on Moodle before starting STEP 3. Students will experience two immersive VR scenarios that simulate business ordering environments.

VR CONTEXTS:

In this scenario, you have been asked to play the role of the clerk taking the order. You will assist with the account creation, clarify product details and shipping options, handle special requests, and negotiate discounts. There are three distinct levels, progressing from simple tasks to more challenging ones.