OBJECTIVES:  

• Describe products. 

• Learn and practice vocabulary and expressions related to selling products to customers. 

• Use the AIDA method of making a sale 

• Assure a professional manner when dealing with customers. 

STEP 1: ACTIVATE – Verifying and Stimulating Prior Knowledge on Moodle 

Overview: This initial phase is designed to assess and activate students’ existing knowledge before introducing new content. Conducted on Moodle, students engage in diagnostic and interactive activities that revisit key concepts to ensure they are ready to learn about sales. If the diagnostic activity suggests that students need more work before starting the Train sections, they will be directed towards more optional activities. 

Activities: 

• Diagnostic tasks: 

• Identifying adjectives 

• Interpreting body language 

• Using modals and other forms of politeness 

• Self-assessment quiz.

STEP 2: TRAIN – Building Skills Through Interactive Practice on Moodle 

Overview: This phase bridges the gap between prior knowledge and immersive VR practice. Students build confidence and fluency through structured, interactive tasks that prepare students for real-world business communication. In this module, students will be introduced to grammar, vocabulary, and business concepts related to closing sales with customers.  

Activities: 

• Learn how to interpret customers' body language, use high-impact adjectives and how to effectively persuade a customer to buy a product to make a sale. 

Engage in activities such as  -Interactive videos that test listening comprehension; -Reading comprehension quizzes; -Fill-in-the-blank exercises; -Vocabulary building; 

-Speaking and recording descriptions about products. 

-Pair work for practicing product descriptions 

STEP 3: Virtual Reality: Experiencing Real-World Scenarios   

OBJECTIVES: 

Students use their sales skills to close a deal with a customer.  

VR CONTEXT:   

The student plays the role of a sales clerk at Les chandelles de Rose, a local boutique that sells handmade organic candles.  

At all three levels, students will engage in reading and interpreting documents, test their listening comprehension, consolidate the grammar covered in the Moodle training, and hone their speaking skills to provide excellent customer service and close sales.  

Level 1 

Students will answer the phone, inform potential customers about different candles and pricing options, and use the AIDA (Attention, Interest, Desire, Action) model to attempt to close a sale. 

Level 2.1 and 2.2 

 As a sales clerk, students will greet a customer who enters the boutique, provide information about different candle features and pricing, interpret body language and respond to objections, all in the goal of making a sale. 

Level 3: Students will participate in a Teams call with a wholesaler to negotiate a deal to sell a large number of candles.