Placing Orders

Objectives

Numbers and letters
Office supplies and furniture vocabulary
Telephone protocol and phrases to place and take an order.

Step 1: ACTIVATE

Verifying and Stimulating Prior Knowledge on Moodle

Overview: This initial phase is designed to assess and activate students’ existing knowledge before introducing new content. Conducted on Moodle, students engage in diagnostic and interactive activities that revisit key concepts related to business transactions and ordering processes.

Activities:

Diagnostic quiz on vocabulary related to ordering, shipping, and inventory.
Matching exercises for common phrases used in placing and taking orders.
Short listening tasks featuring basic ordering dialogues.
Forum discussion: “Have you ever placed an order online or in-store? What was the experience like?”

Goal: Ensure students have a foundational understanding of the topic and are ready to build new skills in the TRAIN phase.

Step 2: TRAIN

Building Skills Through Interactive Practice on Moodle

Overview: This phase bridges the gap between prior knowledge and immersive VR practice. Students build confidence and fluency through structured, interactive tasks that simulate real-world business communication.

Activities:

Role-play simulations using Moodle chat or video tools (e.g., customer vs. clerk).
Fill-in-the-blank exercises for order forms and invoices.
Scenario-based writing tasks: responding to customer inquiries or confirming orders.
Vocabulary builder: shipping terms, payment methods, and product descriptions.
Mini-assessments to track progress and readiness for VR.

Goal: Prepare students for the complexity and interactivity of the VR experience by reinforcing vocabulary, grammar, and communication strategies to enhance their understanding.

Step 3: EXPERIENCE

Experiencing Real-World Scenarios

Students must have completed STEPS 1 and 2 on Moodle before starting STEP 3. Students will experience two immersive VR scenarios that simulate business ordering environments.

VR CONTEXTS:

In this scenario, your workplace is undergoing some new and exciting changes with respect to its environment. Your supervisor has asked you to purchase machines and furniture to improve the environment of your company. There are three distinct levels, progressing from simple tasks to more challenging ones.

PLACING ORDERS: Acting as the Purchaser

Your company is upgrading its workspace. You must:

Explore an authentic working office.
Compare products and prices.
Place orders while managing budget and delivery constraints.

Three Progressive Levels:

Students must take the elevator, and each floor represents a progressively more challenging level of difficulty.

A look at some of the Moodle activities and Virtual Reality

experience

Foundations

- Practice introductions and confirming personal information.
- Use protocol to answer the phone.
- Spell alphabet and numbers.
- Ask for clarification.

Intermediate Tasks

- Place and receive orders.
- Discuss shipping and handling fees.
- Manage low inventory situations.
- Confirm delivery dates and summarize orders.

Advanced Interactions

- Conduct video calls in VR.
- Negotiate discounts and rebates.
- Giving information about shipping issues.
- Finalize complex orders.

Assessment

Throughout the VR experience, students complete short quizzes and decision-making tasks to reinforce learning and demonstrate mastery of the content.

Teacher Notes

Remind the students that they can always click on the EXIT sign to proceed. However, they will not accumulate STARS.

PLACING ORDERS | Genially

Briefing and Debriefing Guide

Review the Briefing and Debriefing Guide before starting this activity to ensure a smooth facilitation process.
Briefing: Contains information about the objectives of each level, as well as any documents to interpret, and professional communication skills students will apply.
Print out the peer evaluations (found in the Briefing and Debriefing Guide) to hand out before the VR experience.
Debriefing: Allow time for partners to give peer feedback. Make a copy of the self-evaluation form and send it to students. The self-evaluation encourages students to reflect on their learning process and helps them to set communication goals.

Page updated

Google Sites

Report abuse