Manning the phone and client email

• Always be available to answer incoming calls/SMS and emails from customers

• Go through client emails and communicate to your client about any conerns that needs to be addressed

• Respond to customer SMS/emails about any questions they may have about our service

• Send booking confirmations and move reminders

Track all bookings/CRM Management

• Upload all bookings to CRM. This will help our company and our clients check sales conversion

• Be on top of updating lead tagging and doing necessary follow-ups on customers

Lead Sourcing

• Ensure to check on lead source subscriptions your clients have like Oneflare, Hipages, Find a mover, Muval etc. (May differ depending on the client)

• Ensure to send quote to potential costumers and do necessary follow up

Calendar Management

• Upload bookings on client calendar whether confirmed or pencil booked

• Ensure that all confirmed bookings have important details such as (Move date and time, Pick-up and drop off address, location access details (Lift, parking stairs etc), Deposit details