Follow-ups

Initial Contact

Phone Call 1:

If the customer answers:

"Hi [Customer's Name], this is [Your Name] from [Your Company]. I’m following up on your recent inquiry about moving services. I’d love to discuss your move in detail and see how we can assist you. When would be a convenient time for us to continue this conversation or schedule a booking?"

If the customer does not answer:

"Hi [Customer's Name], this is [Your Name] from [Your Company]. I’m reaching out regarding your recent inquiry about moving services. Please give us a call back at [Your Phone Number] or reply to this message at your convenience. I’ve also sent you an email with some additional information. Looking forward to hearing from you soon!"

Follow-up Email 1:

Subject: Follow-Up on Your Moving Inquiry

Body:

Hi [Customer's Name],

I hope this message finds you well. I’m [Your Name] from [Your Company], and I wanted to follow up on your recent inquiry about moving services. We would be happy to assist with your move and provide you with a detailed quote.

Please let us know if you have any questions or if there's a specific time you'd like us to call you back. Looking forward to your response!

Best regards,
[Your Full Name]
[Your Position]
[Your Company]
[Contact Information]

Phone Call 2:

If the customer does not answer, follow up with a second call later in the day:

"Hi [Customer's Name], this is [Your Name] from [Your Company]. I’m following up on my previous message regarding your inquiry about moving services. Please let me know when it would be a good time to discuss your needs or schedule a booking. Thank you!"

Second Follow-Up

Phone Call 3:

If the customer still does not answer:

"Hi [Customer's Name], this is [Your Name] from [Your Company]. I’m checking in again regarding your moving inquiry. If you’re still interested, please give us a call back at [Your Phone Number] or reply to this message. We’d love to help with your move!"

Third Follow-Up

Phone Call 4:

If the customer does not answer, leave another message:

"Hi [Customer's Name], this is [Your Name] from [Your Company]. I’m following up once more on your moving inquiry. If you have any updates or need assistance, please contact us at [Your Phone Number] or reply to this message. Thank you!"

Email 2:

Subject: Last Follow-Up on Your Moving Inquiry

Body:

Hi [Customer's Name],

I’m reaching out one final time regarding your inquiry about moving services. We’d still be happy to assist with your move and answer any questions you might have.

If you’re interested, please get in touch with us at your earliest convenience. If not, please let us know so we can update our records.

Thank you for considering [Your Company]!