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Step 1: Initial Contact and Basic Information Gathering
A. Greeting and Taking Charge:
Hi, this is (say your name) from (give the name of the moving company). How can I assist you today? If the customer says, “I’d like to get a quote, please,” respond with: “Absolutely, I'd be happy to help with that. To provide you with an accurate quote, I’ll need to gather some information first.” B. Collect Basic Information: • What is your first and last name? • What’s your mobile number and email address? • How did you find our contact details? [Enter these details into your portal or notes.]
B. Collect Basic Information:
What is your first and last name?
What’s your mobile number and email address?
How did you find our contact details?
[Enter these details into your portal or notes.]
Step 2: Detailed Information Gathering
A. Moving Details:
What is your preferred date to move? [Check calendar for available slots.]
Are you moving a house, unit, or flat?
How many bedrooms are in the property?
Is everything packed and ready to go?
Do you need us to dismantle any furniture?
How many living areas are there?
Are there children at the property?
Do you have any pot plants or garden furniture?
Is there a piano, pool table, or any extra-large, heavy, or expensive items we should know about? (This is very important!)
B. Moving Details: (Pick-up Information)
What is the pick-up address?
Is this property with stairs, a lift, or on the ground floor?
Do we have good parking access? Is it street parking or a driveway?
C. Moving Details: (Drop-off information)
What is the drop-off address?
Is this property with stairs, a lift, or on the ground floor?
Do we have good parking access? Is it street parking or a driveway?
[Look up addresses on Google Maps to verify access details.]
https://www.google.com/maps https://www.realestate.com.au/
Step 3: Explaining Why They Should Choose Us :
Also, just to let you know and proud to say that :
Our trucks come fully equipped with all necessary materials and tools, including thick blankets, dollies, and trolleys, as well as shrink wrap and bubble wrap. This ensures your items are protected and secure throughout the move.
Our removalists are not only well-trained but also undergo police checks to guarantee your peace of mind. We are committed to delivering a high-quality, premium removal service.
Our Pricing is Transparent, meaning You only pay for the actual hours spent on your move. The clock starts when we arrive at your doorstep and ends upon unloading the last item at your new address. There are no depot-to-depot fees or additional fuel charges.
We also offer furniture disassembly and reassembly as part of our service, with no additional cost. This ensures a seamless transition and convenience for you.
And most importantly, We provide both public and transit insurance for your belongings, offering you added peace of mind and protection throughout the moving process.
Step 4: Give Your Recommendation
A. Recommendation for the Move:
Based on the details provided, I recommend having [number of removalists] professional removalists and [size of truck] truck for your move.
Local removals are typically based on an hourly rate. For this move, you will need [number] removalists with [small/large] truck.
The rate will be $___ per hour including GST, with a 2-hour minimum plus a standard call-out fee
B. Confirm Booking and Payment:
Shall we go ahead and lock in the booking?
If yes: “All I need from you now is a 2 hour deposit to lock in your booking, which will be deducted from your total bill on the day of the move.”
[Process payment via square/ stripe/ simplify customers also have the option to make payments via bank transfer make sure to provide all necessary information and do necessary follow-ups prior the day of the move]
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