FAQs

Here are some common FAQs:

Q: What services do you offer as a removal company?

A: We offer a comprehensive range of services including packing, loading, transportation, unloading, and unpacking. We can also provide storage solutions if needed.

Q: How do I get a quote for my move?

A: You can request a quote through our website, call our customer service, or schedule an in-home estimate where our team assesses your belongings and provides a detailed quote.

Q: Are your services insured?

A: We carry Public and Transit insurance to protect your belongings during the moving process. Our team will provide information on the coverage options available.

Q: Can I pack my own belongings, or is it better to use your packing services?

A: You can choose to pack your items, but we also offer professional packing services to ensure the safety of your belongings during transit. We provide all the necessary materials.

Q: How much notice do you need for booking a move?

A: It's recommended to book your move as early as possible, especially during peak moving seasons. However, we understand that situations may arise, and we do our best to accommodate short-notice moves.

Q: Are there items that you cannot transport?

A: Certain hazardous materials, perishable items, and illegal substances cannot be transported. Our team will provide guidance on restricted items.

Q: What is the payment process for your services?

A: We typically require a deposit to secure your moving date, and the remaining balance is due upon completion of the move. We accept various payment methods.

Q: Can you assist with interstate moves?

A: Yes, we offer interstate moving services. Our team can help coordinate the logistics and guide you through the documentation required for that kind of move.

Q: What happens if there is damage to my belongings during the move?

A: In the rare event of damage, we have a claims process in place. Our team will work with you to assess the damage and initiate the necessary steps to address the issue.

Q: How do you ensure the security of my belongings during the move?

A: We use secure packing techniques, quality packing materials, and well-maintained vehicles. Additionally, our team is trained to handle items with care, minimizing the risk of damage.