Power BI is Microsoft’s analytics platform that turns organizational data into interactive dashboards and reports. At BYU-Pathway Worldwide, Digital Operations uses Power BI to unify student-journey and operational signals—support activity, satisfaction and sentiment, jobs-to-be-done progress, retention and academic outcomes, program engagement, and throughput—into clear executive views. We use these dashboards to drive evidence-based decisions: understand what students are trying to accomplish and where friction occurs (across linear and AI-assisted, non-linear experiences), track the impact of interventions (e.g., mentor outreach, Companion features), monitor quality/SLA and risk cohorts, and verify outcomes over time.
Not all visitors will have permission to open every dashboard. If you click a link and see an access message, that is expected. To request viewer access, please contact Jacob Adams. Some dashboards contain sensitive personnel or student-performance information and are provisioned on a case-by-case basis.
Note: BYU-Pathway is migrating dashboards to a new tenant; if you’re unsure which account to use, Jacob can assist.
Power BI content is being moved to a new BYU-Pathway tenant—an organization-level account boundary where apps, reports, permissions, and identities live. During this transition:
Some links may open in different tenants and you may be prompted to choose an account.
Please sign in with your byupw.edu account; using other accounts (e.g., churchofjesuschrist.org) may show “Request access” or empty content.
Legacy links will be retired after the migration period; exact timing is not set and may not be relevant for all viewers.
If you’re unsure which account to use or you need access, please contact Jacob Adams.
Below are collapsible mini-cards for each dashboard. Open a card to view the latest summary —a one-sentence takeaway from the most recent measurement—plus the current status, the next milestone, and, when available, the refresh cadence. Where access is restricted, links may prompt a request (contact Jacob Adams). Any fields left blank indicate information pending confirmation.
Current status: Completed
Latest summary (as of ___):
Next milestone: CSAT adjustment
Refresh cadence: Daily
Current status: Table (main visual) is ready, adjusting general metrics to match KPI
Latest summary (as of ___):
Next milestone: General metrics
Refresh cadence: Daily
Current status: Done
Latest summary (as of ___):
Next milestone:
Refresh cadence: Daily
Current status: Missing completion (big six), adjusting new student autonomy
Latest summary (as of ___):
Next milestone: Edit start and end of term for autonomy, including certificate completion (big 6)
Refresh cadence: Many reports are related to student success. Most of those reports are daily. Case Analysis: ~hourly; Satisfaction: ~every 6 weeks
Current status: Adjusting categories (we decoded to use percentages for labels and count for tooltips)
Latest summary (as of ___):
Next milestone: Match it to Dallin's used logic in the past. Adjust categories for student enrollment
Refresh cadence: Weekly
Link: Retention - Power BI
Current status: Refining the data pipeline of required actions and connecting that data to student outcomes
Latest summary (as of ___):
Next milestone:
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Current status:
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Link:
Current status:
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Link:
Current status: No PBI Report Built yet. Waiting for Azure access for further development.
Latest summary (as of ___):
Next milestone:
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Link:
Current status: No PBI Report Built yet. Waiting for Azure access for further development.
Latest summary (as of ___):
Next milestone:
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Link:
Current status: No PBI Report Built yet. Waiting for Azure access for further development.
Latest summary (as of ___):
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Link:
Current status: No PBI Report Built yet. Waiting for Azure access for further development.
Latest summary (as of ___):
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Link:
Current status: Improving the AI model used on the companion PWA sentiment analysis, finishing up the support sentiment analysis, and waiting on resources for Mentor–student sentiment analysis
Latest summary (as of ___):
Next milestone: Implement the new model on the current companion PWA sentiment report, and solve support report errors.
Refresh cadence: Daily
Link: Sentiment Analysis - Companion PWA App Insights BI Report-Main - Fabric