Companion Native is the full-featured mobile app for EnglishConnect 3, PathwayConnect, and Certificate & Degree (C&D) students, delivering course planning, registration, support tickets, job tools, and document requests — all with offline access and lightweight performance optimized for low-bandwidth phones.

Companion PWA (progressive web app) is the browser‑based version of Companion that gives every student instant access to key services—chat support, progress tracking, job applications, tickets, and official document requests—without installing an app. Its pages are deliberately lightweight, so the site loads quickly and runs smoothly even on slow or shared internet connections, ensuring no learner is left without essential support. 

Companion’s AI Course Assistant gives students one simple place to see their current courses and what’s due—no more hunting across systems. Students can ask in their preferred language (initial focus: English/Spanish) and send key deadlines to their device calendar to stay on track. Built for global reach, it is being engineered to work in low‑bandwidth environments and is currently in development pending deployment approvals. 

Power BI dashboards include updates for real-time, hourly, daily, weekly, and block data, covering student satisfaction, sentiment analysis, linear and non-linear UX "jobs to be done" analysis, predicted retention, predicted academic outcomes, jobs, processes, issues, resolutions, and response rates. Dynamics CRM development integrates with our analytics engine in Azure Foundry, mentor, enrollment counselor, employer portals, Anthology Reach, Anthology Student, Central Processing, transcript requests, etc. 

Each team member across our four teams interacts daily through text, video, audio, and visual modalities. This data will continue to be captured to design AI agents that can scale the current impact of our 30 full-time team members to potentially the effect of having hundreds of full-time team members. This is done through machine learning development work and decision-making flow analysis and understanding how intelligence within our team can be scaled ethically to multiple AI agents. 

Traditional SAAS (software as a service) approaches and architectures rely heavily on APIs (application programming interfaces). An AI-first architecture relies more on model context protocols so AI agents can "talk" to each other easier on the backend to enable a student to experience a user-interface that is anticipatory, relevant, and hyper-personalized across all "jobs to be done" that the student is "hiring" BYU-PW to do in their behalf. 

Digital Operations unites four specialized departments—D365 & Automation, Companion & Special Projects, AI & Machine Learning, and Reporting & Analytics—into one coordinated hub. Our nearly 30‑member team spans multiple continents and cultures, bringing diverse viewpoints to every initiative. Above all, we value collaboration and trust, proud to grow together as one Digital Operations family. 

Historical log of weekly changes across Digital Ops. Browse past weeks to see what changed, when, and where—kept for reference and accountability.