The Front Desk Icon

An interactive training for the Receptionists and part timers in the front desk.

Target Participants:

Receptionists working in office, hospitals, hotels & resorts, university front desk executives and those who want to start their career as a receptionist and go high up.

Duration: 1-2 day

Course outline (brief)

Job of a receptionist

Tasks and functions

Front desk etiquette

Attributes of an Ideal Receptionist

Essential items in front of a receptionist

Lobby/waiting area: The task of a receptionist

Telephone Etiquette:

Telephone conversation: making and receiving calls

Asking for apology

Reading your visitor

Listening is important

Getting Information that you don't know

Receptionist and the Body Language.

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