Improving Interpersonal Relations at Workplace

Please select topics from the following outline: > Learn the meaning and nature of personal responsibility: Responsibility to self, to subordinates/associates,

‘Boss’, top management and others.

> Departments and the Organization Performance Cycle.

> Discover how attitude and behavior are related.

> Positive attitude that matters

> Benefits of positive attitude, behavior and acts

> harnessing our harmful behavior

> Respect: How to treat others respectfully and earn respect.

> How to prevent negative feelings from affecting interpersonal relationships

> Understand and appreciate the need for collaboration in our interdependent office environment.

> Evaluate the consequences of high and low trust within our interpersonal relationships

> Understand the dynamic of collusion and consequences of collusion

> The role of positive communication and reinforcement in interpersonal relationships

> Office manners & etiquette for improving interpersonal relations.

> Interpersonal relations: Dependence and Interdependence: The key to IR development

> Influencing by developing interpersonal relations to complaint handling.

> Different Personalities: Managing interpersonal relationship and understanding their needs and expectations.

> Recognize the difference between reacting and responding in conflict.

> Conflict, dialogue and to solve problems in a win-win way

> Working in a Team and effective Team building

> Evaluating what ‘we’ do strengthen others in our relationships.

> The attitude of “We Did It”: The key to better team spirit.

> Belongingness, Goal Setting and working together for a Common Goal.

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