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What is follow up and why does it matter?
What is follow up and why does it matter?
Sometimes you get 10 orders in the first night of the party, and sometimes you get zero.
As new consultants, we can make so many assumptions about our parties.
Follow up is not about pestering someone until they order. Instead, it's about offering good customer service.
Follow up takes a $100 party to a $1000 party, period.
One of the things we can do to stay organized is create a follow up chart. This can be done digitally, or you can simply jot it down in a notebook.
A follow up chart allows us to organize party guests into buckets.
Follow up words to steal
Follow up words to steal
Hey Sally! Thank you so much for coming to my book party this week. It meant the world to have you there! The party is closing soon and I wanted to check in to see if you need any recommendations. I'd love to make a list of ideas for y'all!
Sally--thank you so much for your incredible participation in my book party this week! You're amazing! Just a quick reminder that the party is closing soon. Here's the link if you had your eye on any books!
Hey, Sally! I know you missed the book party this week and I appreciate you letting me know you couldn't make it! The party is open for a few more days; here's the link. I'd also be happy to make you a list of ideas!
Hey, Sally! I know you mentioned you were placing your book order soon. Thanks so much for being a part of my party! The party is closing tomorrow and here's your wish list link. Let me know if you end up needing more time!
Hey, Sally! Thanks so much again for coming to my book party this week! You are the best. The party closes tonight, so just a friendly reminder!
Sally! You are the best! Thanks so much for coming to my book party & sharing all the participation! Do you need any help with any books?
And if someone tells you they aren't able to order right now, that's totally fine and doesn't mean you've annoyed them, bothered them, or harmed them in any way. It's all good!
Thank you so much, Sally, for letting me know! I really appreciate you taking the time to come to the party & participate. You're the best supporter! Please reach out if you end up needing books another time. Can't wait to see you soon, friend!
Sally! Thanks so much for your participation in my party! I know you're not going to be ordering at this time, but what are your thoughts on me throwing a book bash like this for you? I would love to help you build your library for free! Our rewards are crazy generous! What do you think?
Hey, Sally! Thanks for letting me know! I would love to have you in my VIP group where I'll be sharing new releases, deals, and all things paperPie <3 A fun book-loving community!
No worries at all, friend! I so greatly appreciate your support! Thanks for being here for me and participating! I'm really looking forward to serving my friends and community and helping people find books to bring their families closer together. Have you considered partnering with me for a quick virtual book bash? Our rewards are extremely generous and it's so simple! What do you think?
We shouldn't be afraid to hear a 'no.' Learning to respond to different versions of no is actually a normal and healthy part of business. Responding gracefully can make such a difference. Hearing a no is often a great time to learn more about that person's needs. Someone who doesn't have a budget for books right now is the PERFECT person to host.
Maybe a no is an opportunity to invite someone to your VIP group or Instagram, so they can continue following along and learning from you. Maybe a no is an opportunity to loop back next month and simply check in, calling their kiddo by name and making them feel remembered. I've had plenty of people give me a no at one point and circle back and order or host later.
A follow up chart allows us to organize party guests into buckets.
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