phone integrity

Phone Call Integrity:

In keeping with Andre's message at Turbo Week, Turo is committed to providing a world-class customer experience. This is one of our main focus areas as a department this year.

Expectation: Be available to our hosts.

• RingCentral status should reflect available outside of meetings and other scheduled events.

• Phone call answer rate expectation is 55% during business hours. (M-F 8-5 MST)

Call Avoidance is any action that limits a customer's ability to reach you.