Mechanical Claims

Vendor teams do not handle mechanical claims. We have a mechanical claims team and we can transfer this to the team.

Examples of Mechanical Claims:

• Vehicle overheated

• Check engine light is on (advise hosts to check to make sure gas cap is tightened before proceeding with the mechanical claim)

• Battery issues or failure

• Brake issues

• Oil issues

• Electrical components

• Radiator

• A/C and/or heating issues

Process:

Step 1: Identify the cause of the damages

*If the cause of the mechanical damage is caused by the following then the claim would not need to be transferred*

• Impact

• Vandalism (ex. Catalytic converters)

• Battery claims (12 volts)

• Keys

• Tires

*Disclaimer Clutch claims will be sent to the Mechanical Team*

Step 2: Request the Diagnostic

If the vehicle has physical damage and an unrelated mechanical concern, please do the following:

*If it is solely mechanical damage, only steps 3 & 4 are needed*

1. Determine coverage for the physical damage.

2. Request an appraisal for the claimed physical damages.

3. Request a diagnostic (Macro = Requesting Info: Diagnostic).

4. Advise a mechanical teams expert will be in touch within 1-2 business days.

Step 3: Use the note in Origami called “Transfer Request Mechanical Team”

• Be sure to set a task labeled found in the templates labeled "Mechanical Transfer Task" !

Step 4: Request the claim to be transferred in the #processor-actions channel

*If you have any questions on mechanical claims or if the claim should be transferred to the mechanical team, please inform us in Slack channel #Mechanical-claims*