Embedded Files
Article Summary: A remote handoff is when a host is not present at the time of check-in and they handoff the vehicle by telling the guest where the vehicle is and how to open it. This does not apply to TuroGo trips or if the vehicle is dropped off at the end of a trip remotely.
To verify the identity of the guest on a remote handoff, the host needs the guest to send them 2 photos: one photo of the guest's driver license and a selfie of the guest holding their license up to their face. If this is not done, then the guest's identity was not verified and we cannot verify who actually picked up the vehicle.
Process Flow:
Page updated
Report abuse