General Conduct Guidelines

Employees are expected to exercise common sense and courtesy at all times, for the benefit of clients, co-workers, and the Company as a whole. Professionalism is expected, as is respect for the safety and security of people and property. Failure to meet these expectations may be grounds for discipline, up to and including termination. The following are examples of unacceptable conduct, but employees should be aware that this is not an exhaustive list. 

• Failure to follow the policies outlined in the employee handbook.

• Negligent, careless, or inconsiderate treatment of clients or their information.

• Theft, misappropriation, or unauthorized possession or use of any property that does not belong to the employee.

• Unauthorized removal of Company property from the premises.

• Sharing trade secrets or other confidential business information with anyone who does not have an official need to know.

• Accessing, without authorization, confidential information pertaining to clients or employees.

• Falsifying or changing any type of Company, client, or employee document or record without authorization.

• Willfully, negligently, or carelessly damaging, defacing, or mishandling property of the Company, a client, or an employee.

• Taking or giving bribes of any nature.

• Entering Company premises without authorization.

• Violating security, safety, or fire prevention regulations, or tampering with safety equipment.

• Unauthorized use of a personal vehicle for Company business.

• Conduct that is illegal under federal, state, or local law.

• Creating a disturbance on Company premises.

• Use of abusive language.

• Any rude, discourteous, or unbusinesslike behavior, on or off Company premises, which is not protected by Section 7 of the National Labor Relations Act and that adversely affects the Company services, operations, property, reputation, or goodwill in the community, or interferes with work.

• Insubordination or refusing to follow instructions from a supervisor or manager; refusal or unwillingness to accept a job assignment or to perform job requirements.

• Leaving during scheduled work hours without permission; unauthorized absence from assigned work area during regularly scheduled work hours.

• Sleeping during regular working hours.

• Recording time for another employee or having time recorded by another employee.

• Use or possession of illegal drugs on Company premises at any time.

• Use of alcohol or illegal drugs during working hours, or working under the influence of intoxicants.

• Unauthorized possession of a weapon on Company premises.

• Illegal gambling on Company premises.

• Soliciting, collecting money, vending, and posting or distributing bills or pamphlets during working hours in work areas. Such activity by employees during non-working time, including meal and rest periods, is not restricted so long as such activity does not interfere with the regular operation of business, is orderly, lawful, in good taste, conducted in an orderly manner, and does not create a safety hazard or a mess. Non-employees are prohibited from all forms of solicitation on Company property at all times.