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Registration 2025 Updates - Please Read
Service Point Training Videos
Olark & Email
Olark & Email
Training Video on using Olark, passing on enquiries and do's and don't's of email handling.
Olark - New dashboard / Logging In
New 'Actions' tab and shorcuts
Tagging Conversations
Passing on enquries to Digital Content
Do's and Dont's of Email handling
Training Session 2_ Olark _ Email Handling 2023_default_bd291a54.mp4LibChat Walkthrough
LibChat Walkthrough
Training Video on using LibChat - our live chat service.
LibChat - Logging In / Dashboard / Chat Screen
Canned (system) messages
Tagging Conversations
Converting a chat to a ticket
ATLAS
ATLAS
Training Video on resetting ITS Passwords using Atlas.
Resetting an ITS Password Training Video.mp4CloudPrint
CloudPrint
Training Video on checking user balance and processing refunds on Cloudprint
Printing_ Checking Balance _ Refunds training video.mp4When I Work
When I Work
Training Video on the Rota System
Email preferences
'My Availability'
Schedule & Expectations
Dropping / Swapping shifts
Open Shifts
Training Video - When I Work.mp4CLOSING THE LIBRARY.mp4Closing the Library
Closing the Library
Alarm Panel Training.mp4Alarm Panel
Alarm Panel
How to check an item's loan history_default.mp4Alma Item History
Alma Item History
How to make an item Claimed Returned_default.mp4Alma Claimed Return
Alma Claimed Return
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