Printing will need to be done via Sussex cloudprint (this is available on the App) https://cloudprint.sussex.ac.uk/user  

• Log in using Sussex email (first part only) and password 

  •  Select Web Print > 'Submit Job' 

    • Select the type of print job:  

      • Web Print Double Sided Colour

      • Web Print Single Sided Colour 

      • Web Print Double Sided B&W

      • Web Print Single Sided B&W

    • Continue following options including selecting copies and then uploading documents. 

    • Click 'Upload & Complete'  

NB: If it says held in a queue followed by a number on the next screen then there will be a delay with cloudprint 

NB: You can only print in A4 from cloudprint 

Users will need to log in using their Sussex credentials.

Find and open document 

• File > Print 

  • Use the default printer UoS_secure_print 

    • Check all print settings including colour, size, double or single sided etc. 

Users must use the 'printer properties' link to change colour options.

NB: Users will still need to have credit on their print accounts and know their printing PIN to access the printers. 

Log in to your Papercut Admin using this link: https://cloudprint.sussex.ac.uk/admin (use your university username and password). 

User Balance: 

• Click 'Users' on the left and search for their account using their username. 

  • Check their balance next to 'Account Details' 

    • If this reads as £0 advise them to add credit using the App or on Sussex Direct

Printer ID Number:

• Click 'Users' on the left and search for their account using their username. 

  • Scroll down to find 'Other Details' 

    • Their printing ID is located in the 'Secondary' box under Card/Identity Numbers. 

Log in to your Papercut Admin using this link: https://cloudprint.sussex.ac.uk/admin (use your university username and password). 

Adding a Refund: 

• Click 'Users' on the left and search for their account using their username. 

  • • • Check the 'Job Log' tab to check the cost for each job in order to refund

        • Under 'Account Details' click 'Adjust' (next to balance box) 

        • Add the amount to refund in the 'Adjustment to Apply' box

        • Add a brief reason for the refund in the 'comment' box

          • Click Apply

Users often need to photocopy ID cards / Passports for Visa applications etc with multiple sides shown on one piece of paper. 

• Use PIN to log into the printer 

  • Select 'Device Functions' 

    • Select Paper 'Tray 1 A4' & check settings including colour etc 

      • Place the first part of the item face down on the glass towards the top left 

        • Press the green button to print 

• Reload the printed paper to Tray 1 with the image face up and at the top of the page 

• • • • Place the second part of the item face down on the glass towards the bottom left 

        • Press the green button to print 

We have two dedicated Visitor Access PCs on the ground floor which provide some limited access to online resources for external members.  

If a User asks to use the Visitor Access PCs: 

• Ask for Membership Card (or membership number and ID)  

  • Ask them to fill in a 'Visitor Access PC Declaration form' stored at the LSD (place completed form in the report tray).

  • Complete the Staff 'Visitor Access PC Log' stored at the LSD – you will need their membership number, the date and which PC you are going to log them on to.

    • • • • Walk the User to the Visitor PCs and log them on  

Username: Library1 / Library2

Password: LINK 

NB Ask the User to let someone on the LSD know when they have finished so the time can be recorded etc.  

NB Should the PC ask for shibboleth authentication please use the following email addresses: 

library1@universityofsussex.onmicrosoft.com

library2@universityofsussex.onmicrosoft.com

(Passwords are the same as the main log-in)

Users should be encouraged to report issues with printing and PCs directly with ITS 

• Use the portal on Sussex Direct: https://sussex.saasiteu.com/Modules/SelfService/#home 

OR 

• Use the email: itservicedesk@sussex.ac.uk  

• Use the phone on the stationery side of the LSD for a direct link to ITS 

NB Library staff can also report tickets directly to ITS using the above methods 

All University Members and external members with borrowing rights have a Library Account accessible through the library website: https://www.sussex.ac.uk/library/account/ 

External users will need to either use their personal email address OR their User number (primary identifier) and password to access their accounts.

If their account does not work, or does not exist then this can be created / edited on Alma.

Find the Fulfilment > Manage Patron Services page on Alma 

• Scan the user’s card or enter their user ID 

  • • Select their User number from the right hand side of the screen

      • Navigate to 'Contact Information' and make sure their email is up-to-date

        • Navigate to 'General Information' and reset the password as '[Surnamelibrary]' 

Ask the user to try to access their library account again.

Binding material is currently available at the LSD free of charge

• Measure the size of the paper needing binding using the wooden gauge (stored in the drawer).

• Select the correct size comb, a laminated front cover and cardboard back cover and hand to the user. 

• The Binding machines (with instructions) are by the MFDs by the main staircase

NB: Binding material is not being replaced. Once it is finished, the binding service will be removed. 

Comb and thermal binding can be done at the Print Unit on campus. 

External members are only able to print in the library via email in very exceptional circumstances. 

• Ask the User to send their documents via email to library@sussex.ac.uk  (Supervisors and Weekend ALOs should have access to this email address - if needed please contact Supervisors, Librarian or Senior Manager in the User Experience Team). 

• Send the document to print via webprint / UoS Server printers and make a note of the cost. 

• Find the User on Alma and add the cost to their account: 

• Find the Fulfilment > Manage Patron Services page on Alma 

• Scan the user’s card or enter their user ID  

  • Click underneath 'Active Balance' on the Right hand side

    • 1. 1. • Select +Add Fine or Fee

              1. • Select 'Photocopy Service' as the Fee type

                   • Add the amount and press 'Add and Close'

The User will now be able to pay this fee online via their library account. 

If the chromebook lockers are unresponsive or disconnected from the server, they need to be shutdown and restarted.

GF and 1F Chromebook lockers can be switched off directly at the wall and restarted. 

• Once rebooted the 'Laptop Server' icon needs to be opened.

• The script will automatically run and then load the correct screen. 

2F chromebook locker cannot be turned off fully at the wall. This will need to be reset on the PC itself by unlocking the cabinet below the screen. Keys can be found in the key safe in the collections office.  

If a Library user needs to return a chromebook whilst the machines are unresponsive they need to be returned manually at the LSD. 

Find the Fulfilment > Returns page on Alma 

• Scan the barcode on the reverse of the chromebook (make sure it is the Library barcode and not the ITS barcode)

  • • Place the chromebook in the bottom left cupboard at the LSD.

NB: Chromebooks in the cupboard should be returned to the correct locker when they become responsive again. 

Collect the Access card (ITS Barcode) from the drawers at the LSD.

• Click return on the chromebook lockers and scan the access card

  • Type in the 4-digit code 8022

    • Select the locker to open by choosing the cabinet (A=1) and bay number (any locker without a light will be empty). 

      • Select unlock

If the lockers go down we can return chromebooks as described above. 

• Return chromebooks on Alma as above

  • • Collect the Access card (ITS Barcode) from the drawers at the LSD.

      • Click return on the chromebook lockers and scan the access card

        • Type in the 4-digit code 8022

          • Select the locker to open by choosing the cabinet (A=1) and bay number (any locker without a light will be empty). 

            1. • Select unlock, plug the chromebook in and close the door. 

                 • Repeat until all chromebooks have been returned. 

The chromebook lockers only work with Library cards. Temporary pass machines and phone barcodes will not work. 

If a user doesn't have their card they can still access a chromebook but we will have to take it out for them and manually scan it out on Alma. 

Access the locker using the access card:

• Collect the Access card (ITS Barcode) from the drawers at the LSD.

  • Click borrow on the chromebook lockers and scan the access card

    • Type in the 4-digit code 8022

      • Select the locker to open by choosing the cabinet (A=1) and bay number. 

        • • Select unlock, unplug the chromebook and take to the desk to manually scan into Alma. 

NB: Users will be able to return the chromebooks themselves if they return with their library ID card. 

Once the user has taken out the chromebook we can find it on their alma record and change the due date. 

Find the Fulfillment > Manage Patron Services page on Alma 

• Scan the user’s card or enter their user ID   

  • • Find the Chromebook in the list of loans

      • Select the '...' more options and click 'Change due date' from the drop down menu

        • Manually update the due date time

You can extend a chromebook for up to two weeks. Make sure you add a pop up note explaining the 'bespoke loan' and include the item name and barcode.  

Access the locker using the access card (collections key safe) 

• Collect the Access card (ITS Barcode) from the drawers at the LSD.

  • Click return on the chromebook lockers and scan the access card

    • Type in the 4-digit code 8022

      • Select the locker to open by choosing the cabinet (A=1) and bay number. 

        • • Select unlock, plug the chromebook in and close the door. 

Users can only borrow one chromebook at a time using the lockers. 

In specific circumstances, such as for a research project or pre-arranged events, users can take away multiple chromebooks. These will need to be removed from the lockers using the Acces card (ITS Barcode) from the LSD drawer and scanned manually on Alma. 

NB: Users will be able to return the chromebooks to lockers themselves, but they must place the correct chromebook into the correct locker. Often it is easier for them to return all chromebooks to the desk for us to do manually.