LibChat

Copy and paste the username/email address into Alma. Their profile will tell you their: 

• Status (undergraduate, staff, external 10) 

• Course / Job title

• Loans / Loan History / Returns / Requests 

• Fines / Fees 

• Contact Information 

Find the user on Alma and check their status and course code. 

• Staff and Research Postgraduates (course codes ending in r) should be sent to Research and Open Scholarship: https://www.sussex.ac.uk/library/research/support

• Undergradutes and Taught Postgraduates (course codes ending in t) should be sent to Library Training (User Experience):  https://www.sussex.ac.uk/library/using-the-library/training

• ODL students (course codes with dl after the module code and before the year e.g. D5QT12_DL5_24_25) should be sent to the ODL team: studyonlinelibrarian@sussex.ac.uk

Online Distance Learning students (course codes with dl after the module code and before the year e.g. D5QT12_DL5_24_25) should be sent to the ODL team: studyonlinelibrarian@sussex.ac.uk

Due to the short nature of their modules it's really important that enquiries are handled/passed on as soon as possible

ODL courses have intakes throughout the year so it's important that you are aware of this years dates if working on chat. There are 6 intakes a year in the first week of:  

September, November, January, March, May & July

Hopefully ODL students will make it known to you within the chat, but make sure you have looked them up on Alma to be able to pass the enquiry on to the right place. 

Staff & Students

All staff, faculty and students should have access to online resources

• If any of the above cannot access a particular resource you should send them a pdf in the olark chat or via email. 

• Remember to pass the transcript on to Content Delivery explaining the issue. 

Research Associates

Research associates do not get access to online resources. 

Please be advised that Research Associates only have access to in-person library resources, and not on-line journals etc.

Research Associates are considered to be associates of the University rather than employed staff (or students). So unfortunately we are not able to offer University services beyond a Sussex email address and in-person library access, and certain IT services.

• Do not send any PDFs of online resources to these members. 

• If they think they should have access they will need to get in touch with their school who will be able to have this changed on the system. 

Affiliate & External Members 

Affiliate and External Members do not get access to online resources. 

• Do not send any PDFs of online resources to these members.