4.2 Notification of Rights to Review and Request Mediation

Throughout the rehabilitation process, the DVR counseling team shall advise the individual of their appeal rights. Information regarding informal review, formal appeal,and mediation shall be provided in writing and through appropriate modes of communication to the individual and, if appropriate, the individual’s authorized representative at the following times:

● Start of pre-employment transition services for individuals who have not yet applied for vocational rehabilitation services.

● Application for vocational rehabilitation services.

● Placement into an Order of Selection priority category.

● At the time the Individualized Plan for Employment (IPE) is developed.

● Any time that DVR makes a decision to reduce, suspend, or terminate planned services and goods being provided.

● At the time of case closure.

The written notification shall include names, addresses, and telephone numbers, as appropriate, of individuals with whom requests for informal review, formal appeal, and mediation may be filed; the resources available from the Client Assistance Program (CAP) and how it can be contacted; and the manner in which an administrative law judge and/or mediator shall be selected. The DVR counseling team shall facilitate and assist the individual, when necessary, in requesting an informal review, formal appeal, and/or mediation.