Laptop Problems?

¿Problemas con la computadora?

Known Problems | Problemas conocidos

"Welcome Screen" at login

Use this form in English and plan to bring your computer to school for repair work.
Utilice este formulario en Español y planea llevar tu computadora a la escuela para trabajo de reparación.

Computer Crashes during Meet Sessions

Use this form in English and plan to bring your computer to school for a replacement.
Utilice este formulario en Español y planea llevar tu computadora a la escuela para reemplazarla.

Domain Not Available

Use this form in English and try again tomorrow. Bring laptop near an SPS school, connect to the SPS-WIFI and sign-in, restart the computer, then sign-in again. Issue will be resolved. It is temporary.
Utilice este formulario en Español e inténtelo de nuevo mañana. Lleve la computadora portátil cerca de una escuela de SPS, conéctese al SPS-WIFI e inicie sesión, reinicie la computadora y luego inicie sesión nuevamente. El problema se resolverá. Es temporal.

¿Necesitan computadoras, Wi-fi o ALGÚN arreglo?

Nuestra meta es que cada uno de los estudiantes de Lyceum pueda conectarse y unirse a nuestro primer día de clases el 15 de septiembre, sin ningún problema, y estamos trabajando fuerte para lograrlo.

Tenemos un Coordinador de tecnología, Kevin Figueroa (que de igual forma trabaja con nuestra página web) quien se está preparando para asegurar que todos los estudiantes tengan computadoras que funcionen y WiFi para trabajar desde el hogar.

Todas las páginas de las que hablamos a continuación se pueden encontrar colocando el cursor sobre "Problemas con la computadora portátil" en el menú en la parte superior de esta página.

Mr. Figueroa, junto con otros voluntarios en Lyceum Prep, serán guías para accesar la Oficina de Información y Tecnología de Springfield Public Schools (SPS IT) para arreglar o reemplazar computadoras y proveer Internet en el hogar (WIFI).

Para respuestas a sus preguntas, visiten nuestra “Página de preguntas más comunes”.

Urgente: Obtener una computadora.

Nuestro equipo de Comunicaciones ha estado comunicándose con padres durante el verano para obtener información y crear una lista de estudiantes que tienen problemas con la tecnología. Tenemos una lista larga, y estamos preparándonos para resolver estos problemas. Nuestra coordinadora de Comunicaciones, Genesis Cabán, está asegurándose que todos reciban ayuda.

Si necesitan computadoras o tienen alguna computadora rota: Si no están seguros de estar en nuestra lista, envíen un correo electrónico a Ms. Cabán con el tema “Lista de Computadoras” y un número de teléfono. Ella se comunicará con usted solo si no está en la lista, sino se comunica ya usted esta en la lista y de igual forma nos comunicamos con usted.

Urgente: Obtener Wifi

Si vive en Springfield – Contacte Comcast, y regístrese para una cuenta de Esenciales de Internet gratis, si aún no tiene cuenta. Padres que cancelen Comcast y apliquen nuevamente perderán su internet por 90 días. No lo intenten.)

Cuando se registren, se les dará una contraseña llamada “Sponsored Code”.

Recibirán un correo electrónico donde colocarán el “Sponsored Code” y se matricularán en Esenciales de Internet.

Si viven fuera de Springfield – Lyceum Prep tiene varios hotspots disponibles para familias que no viven en Springfield. Utilice nuestro Formulario de ayudas para solicitar uno. CCC

Need a Laptop, WIFI, or a Fix?

Our goal is that every Lyceum Prep student is able to log in and join our first classes on September 15th without a problem, and we are working very hard to make that happen.

We have an IT Coordinator, Kevin Figueroa (who is also our webmaster!) who is getting ready to help make sure all students have working laptop computers and WIFI to work from at home by then.

All of the pages we talk about below can be found by hovering over "Laptop Problems" in the menu at the top of this page.

Mr. Figueroa, along with other volunteers at Lyceum Prep, will also be your guide to help Springfield Public Schools Office of Information Technology (we just say "SPS IT") fix or replace computers and provide home Internet ("WIFI").

For answers to your questions, view our Frequently Asked Questions Page ("Laptop FAQ").

URGENT: GettIng A LAPTOP

Our Outreach Team have been calling parents all summer to find out who has tech problems. We have a long list, and are getting ready to start solving problems. Our Outreach Coordinator, Genesis Caban, is making sure everyone gets help.

If you need a laptop or have a broken laptop: If you aren't sure you are on our list, email Ms. Caban with subject "Laptop List" and a phone number. She will get back to you only if you are NOT on the list - otherwise, you are on the list and we will contact you.

URGENT: GETTING WIFI

Living in Springfield – Contact Comcast sign-up for a free Internet Essentials account if you do not already have a Comcast account. (Parents who cancel Comcast and apply for this will lose Internet for 90 days. Don't try that!)

When you sign up, you will be given a password called the "Sponsored Code".

You will then receive and email where you enter the "Sponsored Code" and enroll in Internet Essentials.

Living outside Springfield – Lyceum Prep has a few hotspots available for families who do not live in Springfield. Use our Help Request Form to ask for one.

If you're having trouble logging on to Microsoft Teams:

1. If you are using a SPS Student Laptop

1. Go to Microsoft Teams app on Student Laptop

2. Student should automatically be logged on when app opens

(if not signed in, go to step 3 below)

2. If you are using a personal computer/laptop

1. Download Microsoft Teams

2. Log on to Microsoft Teams the same way you log on to PowerSchool**

3. Microsoft Teams Username: (Student ID number)@springfieldpublicschools.com

4. Microsoft Teams Password: (same as password to get into student laptops)

If you're having trouble with your laptop:

Laptop won't turn on?
1. Make sure you have charged it for more than 10 minutes
2. The charger is plugged into a worker outlet
3. The charger is connected to your laptop
Can't log on to your laptop?
1. The cap lock is off
2. You’re using the proper username which is your lunch number ( student I.D)
3. Your password is correct which is Sp+your birthdate (mmddyy).
4. Shutdown and re-power laptop
5. IF ALL THE ABOVE FAILS PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN:
  - Password: a Username: 12345678
Is your internet not working?
1. Make sure you are connecting to your wifi at home
2. Power off computer, restart it then try it one more time
3. Restart your internet modem
4. Make sure modem is connected to working outlet and lights are flashing to indicate that it is on
5. IF YOU DO NOT HAVE WIFI AT HOME PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN: Username: a Password: 12345678

If your troubleshooting is not working

The next step will be to put in a ticket.

Someone will then reach out with further instructions.

Please request a replacement if your laptop is physically broken (resulting in not being able to use it) or if you have tried all of the above and the issues can not be solved).

Follow the directions below:

Students would submit a request through the student help desk on Microsoft Teams (which works on a phone too)
Note: If you are using Google or other platforms for remote learning, students would still need to log in to Microsoft Teams to submit a repair ticket via the student help desk
Once a ticket is submitted, an OITA tech will give the student access to a form to request the replacement
Once all of the above has been completed, SPS would then communicate with the student/family on delivery.

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