Volunteer Coordinator Job Description

Job Description:

Primary: The Volunteer Coordinator supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within the Foundation to: Strengthen public or private programs, Involve a community of supporters as described in the duties outlined below.

Secondary: The Volunteer Coordinator is responsible for scheduling for the Foundation. The position manages the Volunteer Office while working in an unstructured environment with numerous interruptions throughout the day.

Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

• • Develop, promote, and maintain a wide range of volunteer opportunities within the organization

  • Survey staff regularly to assess needs for volunteer assistance

  • Maintain Volunteer Service Descriptions for each volunteer assignment

  • Ensure volunteers are staffed to support the various areas of operations, to include event service areas, education, development, and marketing/communications

  • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations

  • Conduct and/or arrange for volunteer orientation and training

  • Schedule all volunteer activity, including off site housing tours

  • Develop and manage volunteer policies, procedures, and standards of volunteer service

  • Assess visitor feedback received through comment forms

  • Organize and participate in volunteer recognition programs and special events

  • Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate

  • Maintain accurate records and provide timely statistical and activity reports on volunteer participation

  • Recruit, interview and place applicants for volunteer work

  • Host and attend recruiting events within the community to attract qualified candidates

  • Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers Develop and maintain relationships with other volunteer organizations within the area

  • Provide ongoing support and guidance for volunteers

  • Act as a single point of contact for communications

  • Confer with volunteers to resolve grievances and promote cooperation and interest

  • Create and distribute various communications and publications

  • Author monthly newsletter, “Volunteer at Large”

  • Facilitate distribution of information relevant to volunteers January 6, 2018

  • Author written communications such as letters, instructions, or other media, as appropriate

  • Conduct housing tours as needed or requested

  • Perform as Sponsor for the Volunteer Committee

  • Attend Committee meetings

  • Provide advice and direction to the Committee

  • Assure Committee activities are aligned with the mission and vision of the Start at the Foundation Project

  • Promote activities and achievements of the Committee

  • Assist Committee in acquiring funding of volunteer related events, as necessary

  • Assist with other volunteer organizations established by other departments, including housing interns, development volunteers including the Regional Committee, and membership volunteers including the Start Right Start Bright Group.

  • Identify community outreach opportunities such as fairs, festivals, local markets and organizations

  • Maintain schedule of opportunities

  • Work proactively with staff to provide accurate information and assistance to the volunteer

  • Develop and oversee program budget

  • Remain current in general office technology

  • Train volunteers to use office and specialized equipment when appropriate

  • Coordinate reservations for offsite volunteer events

  • Handle telephone, voicemail, written, and e-mail inquiries for information regarding group visits

  • Inform volunteers of all pertinent Group Information

  • Visit policies

  • Send out brochures, as appropriate

  • Maintain Volunteer schedule in an accurate and timely fashion

  • Send confirmation and reminders

  • Work with volunteers and admission staff to manage/assist groups before they arrive and upon arrival to provide the best experience and minimize confusion and problems for other visitors

  • Enter volunteer information data into our database

  • Maintain previous list for mailings

  • Build relationships with sponsors through service and follow up communication that results in return sponsorship donations

  • Conduct post-visit sponsorship calls to track successes and identify problems so that relationships are maintained and system improvements are made

While the Volunteer Coordinator reports to the Creative Director for Administration, the position regularly interfaces with numerous other members including staff in the development, events and human resources department.

Qualifications:

To be successful, an individual must be able to perform each job duty satisfactorily.

Education and Experience:

• • Possess a (a high school diploma)

  • Have job-related experience, such as working in customer service, or managing volunteer programs, leading teams and/or organizations, (other?)

  • Knowledge of management principles and evaluation techniques related to programs that involve volunteers

  • Skills Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage

  • Record keeping skills (for admissions and marketing)

  • Organization and planning skills

Capabilities:

• • Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations

  • Demonstrated capability to effectively communicate orally and in writing

  • Ability to work well with a diverse group of staff and volunteers

  • Willingness to adjust hours to accommodate the needs of the job

  • Ability to effectively manage a wide array of tasks, projects, and responsibilities

  • Ability to work productively in an unstructured environment with frequent interruptions

Time Commitments

• • Hours are generally Tuesday through Saturday, between 8am and 7pm

  • Must be available for special events and training

  • Must attend meetings of the Volunteer Committee